Benefits:- 401(k)
- Employee discounts
- Health insurance
- Paid time off
- 401(k) matching
- Bonus based on performance
- Training & development
- Vision insurance
About the Role:Recovery Solutions Group LLC is looking for a driven and professional Debt Collections Specialist to join our team in Milford, DE. This is a great opportunity to build a rewarding career in financial services while making a real impact for our clients. If you thrive in a fast-paced environment and have a knack for negotiation and problem-solving, we want to hear from you!
Responsibilities:- Contact debtors via phone, email, and written correspondence to recover outstanding balances
- Negotiate payment arrangements and settlements in accordance with company guidelines
- Accurately document all collection activity and account updates in the collections management system
- Review and analyze debtor accounts to determine appropriate collection strategies
- Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and all applicable regulations
- Meet or exceed individual and team collection targets and performance metrics
- Handle inbound and outbound calls professionally while maintaining positive debtor relationships
Requirements:- Prior experience in debt collections, accounts receivable, or a related financial role preferred
- Working knowledge of FDCPA regulations and collections compliance standards
- Strong negotiation, communication, and conflict resolution skills
- Proficiency with collections software and general computer applications
- Ability to handle high call volumes and manage multiple accounts simultaneously
- High school diploma or GED required; associate's or bachelor's degree a plus
- Professional, persistent, and empathetic demeanor when working with debtors
About Us:Recovery Solutions Group LLC is a trusted debt recovery firm based in Milford, DE, dedicated to delivering results-driven collection services for our clients. We pride ourselves on maintaining the highest standards of compliance and professionalism in the industry. Our team enjoys a supportive work environment, competitive compensation, and the opportunity to grow within a company that values integrity and performance.
The hours are M-F (8-4)What to expect during the interview process:Interviews are conducted in person during normal business hours, typically around 9:00 AM, although we can accommodate other times when needed. You'll complete a quick typing test and meet with one of our managers to talk more about the role and see if it feels like a good fit on both sides.