Overnight Dealer Chat Advisor (Remote - Michigan)
Location: Remote (Michigan Residents Only)
Schedule: Overnight Shift, 8:30 PM - 7:00 AM EST
Duration: 52-Week Contract with Potential Extension
About the Opportunity
We are seeking an
Overnight Dealer Chat Advisor to provide exceptional customer support through digital communication channels. In this role, you will serve as the first point of contact for customers visiting dealership websites, assisting with vehicle inquiries, service questions, appointment scheduling, promotions, and general dealership information.
This is a fully remote position; however, selected candidates must attend a
3-week onsite training program at the
Warren Tech Center on Tuesdays, Wednesdays, and Thursdays before transitioning to their permanent schedule.
If you thrive in a fast-paced environment, enjoy helping customers, and have strong written communication skills, we encourage you to apply.
What You'll Do
- Engage with customers through web chat, email, and other digital communication platforms
- Answer questions related to vehicles, dealership services, inventory, promotions, incentives, and appointments
- Deliver a personalized, customer-focused experience while building rapport and trust
- Convert customer inquiries into qualified dealership leads
- Handle multiple customer conversations simultaneously while maintaining accuracy and professionalism
- Document customer interactions effectively and efficiently
- Utilize internal knowledge bases and resources to provide accurate information
- Collaborate with team members to ensure outstanding customer satisfaction
- Meet performance goals and key performance indicators (KPIs)
What We're Looking For
Required Qualifications
- Bachelor's degree required
- 1-2 years of customer service experience
- Strong written communication skills and reading comprehension
- Excellent typing and computer navigation skills
- Ability to manage multiple tasks and chats simultaneously
- Strong attention to detail and organizational skills
- Positive attitude with a strong work ethic
- Ability to work independently in a remote environment
- Flexibility to work overnight shifts, weekends, and holidays as needed
Preferred Qualifications
- Experience in Journalism, Creative Writing, or a related field
- Experience with web-based customer support or live chat platforms
- Sales, lead generation, or customer engagement experience
Training & Work Environment
- Comprehensive training provided
- Initial training schedule: Monday-Friday, 8:00 AM - 4:30 PM
- Team support, knowledge resources, and ongoing development available
- Opportunity to learn dealership operations and customer engagement best practices
- Ability to manage up to five concurrent chat conversations following training
Additional Requirements
To be considered, candidates must submit:
- A typing test score demonstrating 40 WPM or higher
- Written responses to the following questions (please include at the end of your resume):
- Describe a time you had to deal with a difficult or angry person.
- Describe a time you developed relationships with others to achieve a goal or complete your work successfully.
- Describe a time when carefully listening to someone resulted in a positive outcome.
- What is your level of flexibility regarding nights and weekend work?
- Tell us about your customer service experience and how it prepares you for this role.
Ideal Candidate
You are customer-focused, an excellent written communicator, comfortable with technology, and able to maintain professionalism while assisting customers in a fast-paced, high-volume chat environment. You enjoy problem-solving, building relationships, and creating positive customer experiences.
Apply today if you're looking for a remote overnight opportunity where your communication skills can make a real impact.
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