| Location | Troy, OH |
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
Job Purpose
The Dealer Analyst position is a customer support position for dealership parts managers, helping
dealers through phone and email contacts. The Dealer Analyst is responsible for the research and
resolution to parts related inquiries from Auto (Honda & Acura), PSP, Power Equipment, and Marine
dealerships. The position is responsible for not only outstanding customer service to dealers, accurate
processing of claims, and timely feedback to dealers on credit issues but also supporting our internal
DPSM's field operations and ensuring dealer compliance with Parts System Guide (PSG) policies.
Key Accountabilities
Parts Ordering (availability, pricing, color code, etc.); Order Status & Maintenance; Parts
Returns Requirements; Missing Dealer Credits; Core Return & Credits
Daily monitoring of the 9 PC OAR mailboxes and take necessary action, Processing Manual
OAR Claims, Investigate Dealer Rejection Disputes - Review QFG Pictures, Dealer Pictures,
and Carrier Delivery Receipt Documentation
Inbound ACD Coverage - Answer incoming calls, research and respond to internal and
external customers, and support group efforts for effective phone coverage.
Identification and resolution of publication and parts error.
Dealer communication regarding Parts Quality and Manufacturing Related Issues; Inflator
Warranty Claim Errors Resolution; Campaign Parts Recall Dealer Inquiries
Coordinate group concerns and assist dealers with complex technical questions regarding
quality control, customer orders, and stock checks.
Qualifications, Experience, and Skills
State the minimum acceptable qualifications,experience,and skills for this job.
Minimum Educational Qualifications
Minimum Experience
Other Job-Specific Skills
Job Dimensions
Dealer Debit and Credit Approvals; Carrier Damage Claim Submission to Transportation
Decisions Expected
Through stock checks verify Parts quality or damage free condition in AHM inventory against Dealer Claims.
Determine if Parts technical issue requires a tech memo or is just a one-time situation.
Determine if documents support/prove the return of a part, so credit is given to the dealer.
Determine when to reach out to other departments for information that support a unique question or situation.
Credit / Debit authorization for dealers under $1000
Working Conditions
This position will require the candidate to work in an Office environment. Overtime will be on as needed basis as
required by the workload. Travel as necessary.
What differentiates Honda and make us an employer of choice?
Total Rewards:
Career Growth:
Additional Offerings:
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.