Building a customer experience platform that helps businesses automate and improve customer interactions. Sales operations, revenue operations, or pricing backgrounds must include direct, hands-on deal desk responsibilities.
Numbers & Facts
Location
Redwood City, California
Description
Deal Desk Manager
Location & Compensation
Location: Redwood City / San Carlos, California
Employment: Full-time
Salary: $185,000–$225,000 USD plus competitive equity
Relocation: Support of up to $10,000 USD
Visa support: Open to visa transfers and sponsorship
About the Company
Rapidly growing B2B AI company developing voice agents for enterprise sales, support, and logistics.
Building a customer experience platform that helps businesses automate and improve customer interactions.
Seeking a hands-on Deal Desk Manager to build and own the deal desk function as the business scales.
About the Role
Own day-to-day deal desk operations and help enterprise and strategic deals close efficiently.
Build pricing policies, approval processes, and commercial standards from the ground up.
Partner directly with sales, finance, legal, and company founders.
Support complex, multi-stakeholder strategic deals involving more than $1M in spend.
Have the opportunity to build and lead a team as the company grows.
Key Responsibilities
Structure complex enterprise deals and coordinate commercial approvals.
Develop and maintain pricing guidelines, discount policies, and approval frameworks.
Create the deal desk playbook, including workflows, deal gates, and operating standards.
Identify and resolve commercial issues that delay deal completion.
Develop and improve usage-based and consumption pricing structures.
Build deal desk tooling and reporting using Salesforce, HubSpot, and SQL.
Monitor deal velocity, discounting, and pricing performance.
Improve processes to support stronger deal quality and win rates.
Required Qualifications
4–10 years of relevant experience in hands-on deal desk work within B2B SaaS startups.
Proven experience supporting complex, multi-stakeholder strategic deals involving more than $1M in spend.
Experience working in a startup, VC-backed SaaS business, or AI company.
Demonstrated ability to build processes, policies, or workflows from scratch.
Familiarity with Salesforce and HubSpot.
Ability to collaborate effectively with sales, finance, legal, and senior leadership.
Willingness to own both strategic process development and daily deal execution.
Sales operations, revenue operations, or pricing backgrounds must include direct, hands-on deal desk responsibilities.
Preferred Experience
Usage-based or consumption pricing models.
SQL and commercial reporting.
Building or establishing a deal desk function in a lean team.
Developing scalable pricing and approval frameworks.
Work Schedule
Onsite Monday–Friday in Redwood City / San Carlos.
Remote Sunday work, primarily focused on catching up and preparing for the week.
The company follows a demanding, 996-style working schedule across roles.
Hours are not formally tracked, and start and finish times can shift around commuting or personal commitments.