SAP Consultant

SAP CS (Customer Services) Lead
Remote in US

Pay rate: $75/Hour - $80/Hour 

We are seeking an experienced SAP CS (Customer Services) Lead to drive the design, implementation, and optimization of our end-to-end Service Management and Order-to-Cash processes.

• In this strategic and hands-on role, you will lead cross-functional SAP initiatives bridging Customer Services (CS), Service Management (SM), and Sales & Distribution (SD / OTC), with a heavy focus on complex integrations with quoting platforms (CPQ) and Service Contract systems.
• The ideal candidate brings deep domain expertise in field service execution, contract lifecycles, and billing automation, serving as the primary liaison between business stakeholders, IT leadership, and technical teams.

• Functional Leadership: Lead global design, configuration, and deployment of SAP CS/SM and OTC solutions aligned with strategic enterprise goals.
• Process Integration: Architect seamless integrations connecting SAP CS with Sales & Distribution (SD/OTC), SAP Service Contracts, repair processing, equipment master records, and external quoting platforms (e.g., Salesforce CPQ, SAP CPQ).
• End-to-End Service Lifecycle: Oversee solution design across service notifications, service orders, resource scheduling, dynamic billing (DIP profiles), warranty management, and service contract renewals.
• Architecture & Strategy: Define functional best practices and roadmap for customer service operations, guiding the migration/evolution strategy toward S/4HANA Service where applicable.
• Stakeholder Management: Translate complex business requirements into scalable SAP solutions; conduct workshops, blueprinting sessions, and executive presentations.
• Cross-Module Alignment: Work closely with FICO (revenue recognition, service costing), MM (spare parts inventory), and PP/PM teams to ensure smooth end-to-end process execution.
• Team Guidance: Mentor junior functional analysts, manage external implementation partners, and review technical specifications for ABAP, interfaces (OData/REST/PI/PO), and enhancements.

• Experience: 8–12+ years of hands-on SAP functional configuration experience, with at least 2 full-lifecycle SAP CS/SM implementations in a Lead role.
• Core SAP Skills:
• SAP CS/SM: In-depth knowledge of Service Orders, Service Notifications, Equipment Masters, Functional Locations, In-House Repair processing, DIP (Dynamic Item Processor) profiles, and Resource-Related Billing (RRB).
• SAP OTC / SD: Deep understanding of Sales Order Processing, Pricing Procedure, Delivery, Invoicing, Billing Output, and Revenue Account Determination.
• Service Contracts: Hands-on mastery of Service Agreements, Billing Plans (periodic/mileage), Price Agreements, and automatic creation of billing requests.
• Integration Expertise: Proven track record integrating SAP CS/OTC with third-party or native Quoting platforms (CPQ), Field Service Management (FSM) software, and e-Signature/contract management systems.
• Technical Familiarity: Solid understanding of IDocs, BAPIs, RFCs, web services, and user exits/enhancements related to CS and SD modules.
• Education: Bachelor’s degree in Computer Science, Information Technology, Supply Chain, Business Administration, or related field.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.