DC Technician

Title: Data Center Operations Technician
Location: New Albany, OH
Contract Duration: 12+ Months
Shift: Third Shift – Wednesday Night through Saturday Night (10:30 PM – 9:00 AM ET)
Pay Range: $35-40/hr on W2 without benefits
 
Position Overview
We are seeking a detail-oriented Data Center Operations Technician to support data center and colocation operations at an enterprise facility in New Albany, Ohio. This role is responsible for coordinating data center maintenance activities, managing incidents and break-fix operations, maintaining accurate documentation, and ensuring that hardware installations, replacements, and decommissioning activities are completed according to established procedures and standards.
The ideal candidate will have hands-on experience in data center or infrastructure operations, server hardware troubleshooting, ticketing systems, incident management, and change management. Strong organizational skills, attention to detail, and the ability to work independently during overnight shifts are essential.
 
Key Responsibilities

• Manage overnight data center operations, scheduled maintenance activities, and approved infrastructure changes.
• Review change requests, implementation plans, approvals, schedules, and required hardware or parts before executing planned activities.
• Monitor and coordinate break-fix activities, emergency incidents, and infrastructure support requests.
• Coordinate and oversee third-party vendors performing hardware installations, decommissioning, and other data center activities.
• Perform or coordinate server hardware troubleshooting and component replacements, including hard drives, memory modules (DIMMs), and other server components.
• Maintain detailed documentation of operational activities, including timestamps, hardware changes, implementation steps, and support team handoffs.
• Create, update, track, and close ServiceNow tickets related to maintenance activities, incidents, and infrastructure changes.
• Prepare and distribute operational and executive summaries covering completed work, incidents, outstanding issues, and status updates.
• Coordinate shift handoffs with other operations teams to ensure continuity for ongoing and multi-day activities.
• Escalate critical incidents and emergencies to management and appropriate technical support teams in a timely manner.
• Collaborate with data center colleagues, infrastructure teams, vendors, and technical stakeholders across multiple facilities.
• Ensure all activities comply with operational guidelines, security requirements, change management procedures, and documentation standards.

• Experience working in an enterprise data center, colocation facility, or infrastructure operations environment.
• Hands-on experience troubleshooting server hardware and replacing components such as hard drives, SSDs, and memory modules.
• Experience with ServiceNow or other IT service management (ITSM) and ticketing platforms.
• Familiarity with incident management, change management, break-fix operations, maintenance procedures, and SLA-driven support.
• Strong documentation, administrative, organizational, and time-management skills.
• Familiarity with Data Center Infrastructure Management (DCIM) tools, data center inventory systems, Sunbird, or enterprise asset management platforms.
• Experience coordinating vendors and validating hardware installations, changes, and decommissioning activities.
• Proficiency in Google Workspace or Microsoft Office for documentation, reporting, and team collaboration.
• Strong troubleshooting, analytical thinking, and problem-solving abilities.
• Excellent written and verbal communication skills, including the ability to prepare clear operational updates and shift handoff reports.
• Ability to work independently during overnight shifts and escalate issues appropriately.
• Willingness to work onsite in New Albany, Ohio, on the specified fixed third-shift schedule.

• Experience supporting hyperscale data centers or large enterprise data center environments.
• Experience working in colocation facilities and coordinating infrastructure maintenance activities.
• Familiarity with data center asset tracking, inventory management, and infrastructure monitoring tools.
• Demonstrated interest in technology, continuous learning, and professional growth in IT infrastructure and operations.
• Candidates must be comfortable working the full overnight schedule and reporting onsite in New Albany, Ohio.

Company Benefits & Culture

• Engaged and supportive work environment
• Opportunities for professional development
• Focus on work-life balance with a structured schedule

For immediate consideration please click APPLY to begin the screening process with Alex.