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Cheyenne Mountain Zoo
Daytime Security Officer
POSITION SUMMARY:
The Daytime Security Officer is responsible for ensuring the safety, security, and
operational flow of Zoo grounds, guests, staff, and animals during daily operating hours.
This role serves as a highly visible and critical component of the Guest Experience
team, acting as both a safety resource and operational support presence across the
Zoo.
A primary function of this position is managing vehicle access to Zoo grounds. The
Daytime Security Officer serves as the main checkpoint for all incoming vehicles,
verifying authorization, controlling access, and providing clear, safe direction to drivers
to ensure compliance with Zoo policies and the safety of guests, staff, and animals. In addition to access control, this role may be tasked to patrol the Zoo, respond to
security concerns and emergencies, and support crowd control and evacuation
procedures when necessary.
This role plays a key part in delivering a safe, welcoming, and positive guest experience
by balancing security responsibilities with proactive guest engagement, clear
communication, and a service-oriented approach.
This position also supports administrative functions related to security operations,
including surveillance system monitoring, camera log review, and documentation. The
role requires strong situational awareness, professionalism, and the ability to make
sound decisions in a fast-paced, guest-facing environment.
This is a non-supervisory position that supports organizational policies, promotes
teamwork, and always maintains a professional presence.
QUALIFICATIONS AND REQUIREMENTS:
Previous Security experience preferred
Previous Military or Law Enforcement experience preferred
High School diploma or equivalent required
Must be legally authorized to work in the United States
Valid Driver's License required; must be insurable through the Zoo's liability insurance provider
Must pass a pre-employment drug/alcohol screening
Strong written and verbal communication skills
Basic computer proficiency (Word, Excel, email, surveillance systems) required
Ability to interact professionally and positively with guests, staff, and vendors
Strong attention to detail and ability to multi-task in a fast-paced environment
Demonstrated sound judgment and ability to remain calm under pressure
Strong problem-solving skills
Ability to establish and maintain effective working relationships
Must be available to work a flexible schedule including weekends, holidays, and peak attendance periods
Ability to work special events or extended hours as needed
CPR & AED certification required within 1 month of employment
RESPONSIBILITIES AND DUTIES:
Organizational Expectations:
Maintain confidentiality of sensitive information
Adhere to all Zoo policies, procedures, and safety guidelines (including OSHA standards)
Demonstrate reliability, punctuality, and accountability
Communicate effectively with supervisors and team members
Identify and communicate operational concerns and improvement opportunities
Complete required trainings and attend meetings as assigned
Maintain a professional appearance and represent the Zoo appropriately
Demonstrate strong time management and self-direction
Departmental Expectations:
Access Control & Traffic Management:
Serve as the primary checkpoint for all incoming vehicles to Zoo grounds
Verify authorization for entry and ensure all vehicle access aligns with Zoo policies
Provide clear, safe, and professional direction to drivers entering the property
Maintain awareness of traffic flow and proactively mitigate safety risks
Coordinate with internal teams to ensure smooth and safe vehicle movement throughout the Zoo
Security & Guest Experience:
Conduct routine and high-visibility patrols of Zoo grounds and facilities as assigned
Respond promptly to security concerns, incidents, and guest-related issues
Provide a visible, approachable presence to support both safety and guest confidence
Proactively engage with guests by offering directions, assistance, and information as needed
Enforce Zoo policies and procedures in a professional, respectful, and guestfocused manner
Assist with lost persons, guest concerns, and general safety needs
Emergency Response & Crowd Control:
Respond to alarms, emergencies, and medical codes in a timely manner
Assist with crowd control during peak attendance, events, or incidents
Support evacuation procedures and emergency operations as directed
Maintain readiness to respond effectively in high-pressure situations
Surveillance & Administrative Responsibilities:
Monitor and operate surveillance systems
Review, track, and maintain security camera logs
Document incidents, observations, and reports accurately and thoroughly
Support continuous improvement of security tracking and reporting processes
General Duties:
Utilize radios and communication equipment professionally and effectively
Assist with special events and operational needs as assigned
Support basic facility awareness (reporting maintenance or safety concerns)
May assist in areas with animals (e.g., barn environments) as needed
Maintain cleanliness and awareness of guest-facing areas
Perform other duties as assigned
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and working conditions described here are representative of
those required to successfully perform the essential functions of this position.
Reasonable accommodations may be made.
Physical Requirements:
Frequent standing, walking, and patrolling for extended periods
Ability to work outdoors for extended periods in varying weather conditions
Use of hands, tools, and communication equipment
Occasional climbing, balancing, stooping, kneeling, or crouching
Ability to lift/carry up to 50 pounds using proper techniques
Visual, Hearing, and Communication Requirements:
Ability to see, hear, and communicate effectively, with or without accommodation
Ability to interact clearly with guests, staff, and emergency personnel
Environmental Conditions:
Primarily outdoor work environment during daytime operations
Exposure to varying weather conditions (heat, cold, rain, snow, etc.)
Exposure to animals, allergens (hay, pollen, etc.), and zoo-related environments
Potential exposure to hazardous conditions, bodily fluids, or aggressive behavior
from animals or individuals
Pressure Factor:
Must be able to work under moderate to high stress conditions
Requires quick decision-making during emergencies or high guest volume
situations
Experience Required
QUALIFICATIONS AND REQUIREMENTS: Previous Security experience preferred Previous Military or Law Enforcement experience preferred High School diploma or equivalent required Must be legally authorized to work in the United States Valid Driver's License required; must be insurable through the Zoo's liability insurance provider Must pass a pre-employment drug/alcohol screening Strong written and verbal communication skills Basic computer proficiency (Word, Excel, email, surveillance systems) required Ability to interact professionally and positively with guests, staff, and vendors Strong attention to detail and ability to multi-task in a fast-paced environment Demonstrated sound judgment and ability to remain calm under pressure Strong problem-solving skills Ability to establish and maintain effective working relationships Must be available to work a flexible schedule including weekends, holidays, and peak attendance periods
Perks
Benefits include opportunities for prorated end-of-summer and year-end bonuses totaling up to 11% (based on Zoo performance and hours worked) Health, dental, and vision insurance Paid time off Retirement plan Zoo membership for the duration of employment Discounts on concessions, retail purchases, and animal encounters
Salary
$21.25 per hour
How to Apply
Please apply through Indeed.
Please No phone calls
Cheyenne Mountain Zoo
4250 Cheyenne Mountain Zoo rd.
Colorado Springs, CO 80906
Phone: 719-633-9925
Visit our website
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