| Location | Tigard, OR |
At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE: ASC Lead Registration/Reception
SUPERVISOR: Day Surgery Administrator
HOURS PER WEEK: 40/Non-Exempt (Monday - Friday 8:30am - 5:00pm)
DEPARTMENT: Day Surgery
HIRING BONUS: $1,000 after 90 days
The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
PRIMARY FUNCTION: Lead front desk team at the Surgery Center. Act as liaison to Day Surgery Administrator. Responsible for greeting and registering patients, greeting and directing family members and others who arrive at the facility; handling all incoming telephone calls, back up for surgery scheduling, chart preparation data compilation and metrics. Assist patient to and from care as needed.
DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
Greets surgery patients, collect appropriate insurance and billing documentation.*
Greet family members, salespeople and other visitors to facility. Direct them to proper person or location in the facility. Keep family members updated with necessary information.*
Receive all incoming calls and provide appropriate response or direct calls to proper individual for handling.*
Assist with preparing surgery charts, gather proper documentation from various offices.*
Maintain family refreshment station for waiting room, manage visitors in waiting room.*
Provide clerical support as necessary.
Respond appropriately to emergency codes.*
Distributes all mail or couriered packages.*
Attend staff meetings.*
Uses appropriate use of PPE for patient care and other settings where required.*
Be an active participant in committees (i.e. Safety Committee, Infection Control).*
Training registration and scheduling staff in the department. Assist in the duties of these positions when required.*
Maintain regular, in person, work attendance and punctuality, as scheduled.*
Understand hazard risk and demonstrate complete understanding of established emergency procedures for the Surgery Center.*
Provide coverage for front desk team during absences.*
Maintain awareness of professional issues that impact the delivery of health care management and surgery center guidelines. Attend professional meetings and seminars to enhance management.
Aware of compliance to life safety, operation of utility system, security, hazardous materials, and waste management satisfying OSHA, HIPAA, State of Oregon, and accreditation standards. Attend and actively participate in safety discussions and any changes involved with institutional safety.*
Demonstrate complete understanding of established emergency procedures for the Surgery Center. Respond appropriately to emergency situations.*
Keep downtime manuals up to date and ensure staff are informed and updated on current procedures.*
Assist with maintaining patient satisfaction/grievance concerns according to established policy and procedure. Address on-site concerns in person as needed.*
Maintain working knowledge of current clinic and branch policies and procedures that may impact the surgery center.*
Reports incidences or issues through chain of command and maintains confidentiality. Complete all employee/patient incident documentation in a thorough and timely manner.*
Assist/floats to other departments as needed.
Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.*
Work in a cooperative manner with management/supervision, coworkers, patients and vendors.*
Abide by company policies.*
Other duties as assigned.
REQUIREMENTS:
High School diploma or equivalent
Current CPR certification
PREFERENCES:
Previous healthcare experience, preferably in a surgical setting
Basic understanding of infection control
Organizational skills and ability to prioritize work flow
Ability to react calmly and effectively in emergency situations and to work under pressure
Compassionate, patient and tactful
Skill in establishing and maintaining effective working relationships with patients and staff
Proactive, independent, and accountable
Proficient computer skills
Values team success
Knowledge of surgical scheduling of patients to provide support and training for the surgical schedulers
COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
401k plan with employer contributions up to 5% annually
Roth IRA
Comprehensive Medical, Dental and Vision insurance
Flexible Spending Account
Health Savings Account
Company provided $10K Group Life/AD&D insurance
Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
Norton Identity Theft Protection (optional)
Pet Insurance (optional)
4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
One paid Wellness day per year
Seven paid holidays, and 1 partially paid holiday (mid-day closure)
Employee Assistant Program