Job Purpose
A Crew Member is friendly, energetic, and service-oriented. As a vital member of our restaurant operation, this position will help deliver outstanding guest experience by preparing quality food, maintaining a clean establishment, and executing front of house service.
Duties and Responsibilities
- Prepare, cook, assemble, and package food items in accordance with company recipes, quality, safety, and presentation standards
- Maintain a fast walk, especially during peak times.
- Greet guests promptly with a warm and welcoming attitude; take orders accurately and thoroughly.
- Operate the point‑of‑sale (POS) system to accept payments, give change, handle cash, or credit card payments.
- Maintain cleanliness and organization in all work areas: kitchen, front counter, dining area, restrooms, back‑of‑house.
- Follow established food safety, sanitation, and personal hygiene protocols at all times
- Restock and rotate supplies, including food, condiments, packaging, and beverages.
- Assist with opening and closing duties: setting up workstations at beginning of shift, closing and cleaning tasks at end of shift
- Monitor and report food, supply inventory issues and maintenance concerns to management.
- Handle guest feedback and complaints gracefully and escalate to manager as needed.
- Maintain a professional, kind, and respectful attitude towards all employees; our culture is built on valuing people.
- Arrive on time, ready to work, and stay until the end of shift.
- Maintain excellent hygiene and grooming standards by being in proper uniform.