Datacenter Technician

Job Overview:

Requirement/Must Have:

• 3 7 years of experience managing datacenter operations for large and complex customer environments.
• Well-versed in Racking, Stacking, Cabling, Decommissioning, and Break-fix activities on datacenter hardware such as Servers, Storage, Backup systems, Routers, Switches, Firewalls, etc.
• Experience in capacity planning for rack space, power, cooling, DC modular containment, and monitoring tools/services.

Responsibilities:

• Provide 24x7 support for overall Infrastructure/Datacenter operations.
• Perform 100% hands-on datacenter management.
• Handle Incidents and Service Requests while adhering to contractual SLAs.
• Coordinate with various datacenter vendors for new projects and break-fix activities.
• Support project teams for new installations and decommissioning activities.
• Perform datacenter monitoring and maintenance activities.

Nice to Have:

• Experience supporting emergency communication systems, including coordination with third-party vendors.
• Knowledge of operational tools for deployment, provisioning, monitoring, and performance measurement.
• Hands-on knowledge of MS Office (Word, Excel, PowerPoint, Visio, etc.).

Skills:

• Flexible, continuous learner, excellent communicator, and team player.
• Comfortable working in new environments requiring experimentation and rapid problem-solving.
• Excellent interpersonal, communication, and presentation skills.
• Responsible for analyzing production operations and initiating corrective actions to ensure operational stability and efficient workflow.
• Strong adherence to operational processes.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities