Highlights
2. Incident, Problem & Major Incident Management Act as primary escalation point for critical (P1/P2) incidents. 1. Operational Ownership (BAU) Own end to end infrastructure operations across assigned towers or environments.
Numbers & Facts
| Location | Framingham, MA |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
| Website | http://q1tech.com/ |
Description
Job Title: Datacenter operation Lead
Duration- Fulltime Permanent
Location: Framingham, MA (Onsite from Day1)
Job Description:
1. Operational Ownership (BAU)
Duration- Fulltime Permanent
Location: Framingham, MA (Onsite from Day1)
Job Description:
1. Operational Ownership (BAU)
- Own end to end infrastructure operations across assigned towers or environments.
- Ensure availability, performance, and stability of infrastructure services.
- Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.
- Monitor service health dashboards and proactively address risks.
- Act as primary escalation point for critical (P1/P2) incidents.
- Lead Major Incident Management (MIM) calls and coordination.
- Ensure timely root cause analysis (RCA) and preventive actions.
- Drive reduction of repeat incidents through problem management.
- Review and approve infrastructure changes, patches, upgrades, and maintenance.
- Ensure risk assessment, rollback planning, and blackout compliance.
- Coordinate with application teams and business stakeholders for releases.
- Validate post change stability and sign off.
- Coordinate with OEMs, cloud providers, and third party vendors.
- Manage vendor performance, escalations, and service reviews.
- Act as the single operational interface for customer stakeholders.
- Present service health, risks, and improvement plans.
- Ensure adherence to enterprise IT policies, security standards, and audits.
- Support compliance requirements (e.g., SOX, DR, BCP, access controls).
- Drive DR drills, backup validation, and resiliency planning.
- Ensure audit readiness and closure of observations.
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.
