Datacenter Field Operations Technician :: Albany, OH (Onsite)

This is a hands-on troubleshooting and break-fix role - diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track. About the Role We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio.

Role:Datacenter Field Operations Technician

Location: Albany, OH (Onsite)

Type: Full-Time / Contracting - Any is fine

3-5 Years --> Junior
5-8 years --> Mid level
8+ Years --> Senior

About the Role

We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role - diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track. You will be part of a 24 7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.

Location & Coverage

Site: New Albany, Ohio (Onsite)

Coverage Model:

Shift-based

Rotating shifts (Days/Nights) with on-call requirements

Extended shift capability during surge/ramp periods

Required Qualifications Technical Skills

Skill Area	Requirement
Structured Cabling	Expert-level copper and fiber optic cable installation (Cat6A,

	OM4, OS2, MPO/MTP)
Fiber Optics	Splicing, termination, OTDR testing, cleaning, connector inspection (microscope)
Rack & Stack	Data center rack installation, cable management, labeling standards
Hardware Handling	Network switch/router installation, line card insertion, optics installation (ESD compliance)
Testing Tools	OTDR, optical power meter, VFL, loopback adapters, cable certifiers
Physical Layer Troubleshooting	Identify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors)
Ticketing Systems	Ability to use workflow management tools for ticket tracking and closure
Liquid Cooling Systems	Familiarity with AALC rack systems, hose connections, valve operations (preferred)

Experience

2 5 years of experience in data center cabling, network hardware installation, or telecommunications

Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments

Experience with large-scale rack deployment projects (50+ racks)

Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)

Experience working with liquid-cooled rack systems (AALC) preferred

Experience with barcode scanning and asset management workflows preferred

Preferred Qualifications

BICSI certification (Installer, Technician) or equivalent

OSHA 10/30 certification

Experience in hyperscale data-center environments - multi-tenant or campus-scale

Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking

Background in either telecom carrier ops or large enterprise network repair

Shift & Work Model

Location	On-site at New Albany, Ohio (Eastern Time). Remote work is not available for this role.
Coverage	24 7 across three 8-hour shifts. Assignment may include any of: Day (07:00 15:00 ET) Swing (15:00 23:00 ET) Graveyard (23:00 07:00 ET).
Pattern	5 days on / 2 days off; 40 hrs / week.

Compensation	Shift differentials apply for Swing and Graveyard shifts per company policy.
On-call	Field Ops technicians may be asked to support emergency response outside scheduled hours on a rotating basis.

Physical Requirements

Ability to lift 50+ lbs repeatedly

Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE

Ability to work in warm environments (data halls, 75 85 F)

Standing/walking for 10 12 hour shifts

Fine motor skills for connector cleaning and optics handling

Ability to wear required PPE for extended periods

Soft Skills

Attention to detail (cable routing, labeling, connector cleanliness)

Ability to work in team-based shift environment

Self-motivated - able to manage workload from ticket queue independently

Safety-first mindset

Clear communication for shift handoff/passdown

Core Responsibilities 1. Rack Activity Services

Execute rack turn-up activities: rack receiving, unpacking, rack/stack, cabling, energization

Perform network cable installation for compute racks including:

Front-end (FE) cabling to fabric switches

Back-end (BE) cabling to spine/aggregation switches

Goalpost cable routing and dressing

Execute rack turn-down and decommissioning

Support rack redeployment and relocation activities

Process pre-integrated rack receiving, inspection, and final connectivity

Use Ticketing Platform for workflow management and ticket closure via Action Mode

Support Air Assisted Liquid Cooling rack network cabling

2. Circuit QA/QC & Testing

Perform loopback testing on all network circuits post-installation

Execute fiber continuity testing (OTDR, power meter, VFL)

Conduct PON (Passive Optical Network) passive testing and validation

Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)

Identify and document circuit failures for remediation

Support mid-box (testing solution) deployment and validation

Conduct as-built documentation audits and equipment placement verification

3. Break / Fix & Repair

Diagnose and repair failed network circuits (copper and fiber)

Replace faulty network hardware (switches, linecards, optics, cables) per MOP

Execute transceiver/pluggable optics replacement following ESD procedures

Troubleshoot physical layer issues: light levels, connector issues, cable damage

Coordinate RMA processes for defective hardware

Perform hot-swap procedures on production equipment per priority level SLAs:

P0: Critical (immediate response)

P1 P3: High to Medium (within SLA timer)

P4 P7: Standard (business hours)

4. Operations & Maintenance

Perform Inside Plant Preventative Maintenance (ISPM) per schedule

Conduct fiber cleaning campaigns in data halls

Support goalpost cable dressing and redressing activities

Execute power QA support (tap box operations) during new builds

Provide third-party vendor oversight and escorting

Maintain tools, equipment, and workspace cleanliness per EHS standards

5. Safety & Compliance

Comply with client Data Center EHS Management System

Follow Lock-Out/Tag-Out (LOTO) procedures for all energized work

Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)

Use personnel lifts safely (daily inspections, harness requirements)

Report safety concerns and near-misses immediately

Maintain ESD compliance during all optics/hardware handling

6. Cross-Functional Coordination

Partner with Provisioning Technicians on rack turn-up and fault closure

Interface with Facility Operations, Regional / Site PMs, and supply-chain teams

Document maintenance activity, fault diagnosis, and resolution in tracking systems