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Description
We are seeking a Database Support Specialist to provide technical support and maintenance for our desktop database infrastructure. The ideal candidate will combine hands-on desktop support experience with database management expertise, specifically in Microsoft Access and/or SQL environments. You'll bridge the gap between our end users and database administrators, ensuring smooth database operations and user productivity.
Key Responsibilities
- Provide first and second-level technical support for desktop and database-related issues
- Manage and maintain Microsoft Access databases, including troubleshooting and optimization
- Write, modify, and optimize Access/SQL queries for reporting and data retrieval
- Configure and troubleshoot ODBC connections between applications and data sources
- Assist users with Access form design, macro creation, and data management
- Document issues, resolutions, and create knowledge base articles
- Perform regular database maintenance, and integrity checks
- Collaborate with IT and business teams to understand data requirements
- Train end-users on database tools and best practices
- Monitor database performance and identify optimization opportunities
Requirements
- 3+ years of desktop IT support experience
- Proficiency in Microsoft Access (form/report design, queries, macros)
- Working knowledge of Access/SQL
- Understanding of database fundamentals (tables, relationships, data types, indexing)
- Strong troubleshooting and problem-solving skills
- Excellent communication and documentation abilities
- Windows operating system knowledge
- High School diploma or equivalent; associate's degree preferred
Preferred Qualifications
- ODBC connection configuration and troubleshooting experience
- Experience with SQL Server, MySQL, or other relational databases
- Knowledge of ETL processes or data migration
- Microsoft certifications (Access, SQL, or IT Support)
- Experience with data visualization tools
- Familiarity with IT ticketing systems