Harbor is seeking a Data Specialist to join the Ohio Means Jobs location in Lucas County! This role is responsible for collecting and interpreting information on a consistent basis to demonstrate the value of the services offered at OMJ- Lucas County.
Position is full-time, first shift.
Education/Experience/Other Requirements:
- Associate's degree in business, data systems or closely related field with two years of experience in data interpretation, retrieval entry and report writing from a database. Bachelor's degree preferred.
- Position requires experience and all-around knowledge working in a networked environment, including troubleshooting skills; strong computer skills helpful.
- Working knowledge of database design: Salesforce, CFIS, ARIES.
- Experience developing and running reports.
- Must be a team player, learn protocols quickly and be competent to train others.
- Must have strong attention to detail, and be able to communicate (verbal and written) effectively with a variety of individuals.
- Must be patient, conscientious, self-motivated, independent, and productive.
- Specific education/training in computer science preferred.
- Must have valid driver's license, acceptable driving record, and be deemed insurable through Harbor's vehicle insurance carrier.
- Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Experience with supervision/monitoring /assessing performance of staff to make improvements or take corrective action.
Essential Job Competencies/Primary Duties:
- Accurately and timely enters and monitors client, employer, and service information into identified database systems (State, County, and Harbor systems).
- Follows guidelines for maintaining security of data and reports.
- Reviews data error reports and does the necessary follow-up to ensure the data compiled in reports is accurate.
- Runs reports and initiates corrective action as necessary to ensure accuracy and completeness of data.
- Produces, reviews, and monitors outcome reports and provides reports to program manager and director used in monitoring program efficiency and effectiveness.
- Provides backup to registration specialist.
- Test IS functions as they are developed and/or modified.
- Serves as a data resource for management, program, and support staff.
- Plans, develops, directs computer training and user manuals for staff.
- Supports staff in gaining access to all necessary County/State systems in support of OMJ programming.
- Ensures proper filing and storage of data entry documents.
- Assists with implementation of customer satisfaction evaluation process and reporting.
- Assists with reporting of outcomes related to OMJ to partners, county, and state stakeholder.
- Assists with developing reports as requested by program manager or director.
- Keeps current with trends and developments related to essential job competencies, and demonstrates continued growth.
- Supervise work activities of OMJ Reception staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide OMJ Reception staff guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Evaluate work performance of OMJ Reception staff and when concerns arise identify the cause and work towards timely resolution.
About Harbor:
- A leading provider of mental health and substance use treatment for over 100 years.
- 350+ clinical staff serving over 24,000 clients annually across multiple locations and within the community.
- Services include counseling, medication management, primary care, psychological testing, case management, substance use treatment, residential services, vocational programs, and more!
Why Work for Harbor?
Harbor is a fast-paced environment, but it's also a place where you can genuinely enjoy what you do. You'll work alongside a supportive, motivated team that cares about making a difference. We're committed to investing in our employees and giving you the tools and opportunities to grow.
- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Opportunity to make a difference in your community