DATA SPECIALIST
WHAT IS THE OPPORTUNITY Responsible for independently processing Debit Card or ATM Card orders and perform maintenance for City National Bank cardholders.
WHAT WILL YOU DO Process high volume of Debit Card and ATM applications for new City National Bank clients.
Process verification of eligibility for Debit Card or ATM Cards requests i.e. type account and account ownership.
Obtain all requirements to process the Debit Card or ATM Application request i.e. Debit Card Waiver for Non-signer.
Follow banks policies and procedure
Perform QA to ensure cardholder data CMSe record was entered correctly.
Process Debit Card Maintenace requests i.e. blocking cards limit increase order replacement cards and pins etc..
Process Non-Proprietary and Surcharge Fee waiver requests.
Internal servicing- support bank wide colleagues with Debit Cards or ATM Cards inquiries and research.
Process and respond to department incoming calls and emails requests.
Back-up coverage for other department processes as needed.
Other duties as assigned.
WHAT DO YOU NEED TO SUCCEED
Required Qualifications Bachelors Degree or equivalent
Minimum 3 years of financial services experience
Minimum 3 years of direct client service experience
Minimum 3 years of bank card operations
Additional Qualifications Must have excellent written and verbal skills.
Customer Service oriented.
Detail Oriented.
Organizational Skills.
Must have excellent knowledge of Microsoft Office Word Excel Outlook Adobe and Salesforce a plus.
Must be able to create Excel matrix using formulas.
Experience in basic accounting and reconciliation helpful.
Ability to work in a fast pace and high volume environment.
Must be an analytical thinker organized follow procedures and able to make decisions independently.
Data input accuracy is crucial.
WHATS IN IT FOR YOU
Compensation Starting base salary 24.46 - 36.69 per hour. Exact compensation may vary based on skills experience and location.
Benefits and Perks At City National we strive to be the best at whatever we do including the benefits and perks we offer our colleagues including
Comprehensive healthcare coverage including Medical Dental and Vision plans available the first of the month following start date
Generous 401k company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation sick and volunteer time
Specialized health and family planning benefits including fertility benefits and cancer diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one weve always gone further than the competition to help our clients colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada one of North Americas leading diversified financial services companies. To learn more about City National and our dynamic company culture visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin disability veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis until filled.
Unless otherwise indicated as fully remote reporting into a designated City National location is an essential function of the job.