Data Management & Quality Coordinator, U.S. Enterprise (Internal Applicants Only)

Data Management and Quality Coordiantor - Full Time Hire- US Enterprise

Job Description

Job Family

US Enterprise

Job Function

Programs

Career Track

Programs

Job Level

Level 2

Job Title

Data Management and Quality Coordinator

Pay Grade

BG-6

Reporting Line

Program Portfolio Lead

Supervises

Volunteers and temporary contractors who help with data entry and paperwork, when that support is in place

Career Path

Status

Full time, grant funded; continuation depends on funding. 40 hours a week. Weekday daytime hours, with regular evenings and some weekends, because classes run when participants can come.

Duty Station/Location

Minneapolis Hub

On-site, hybrid, remote

On-site, non-remote position (expected to work 80% -100% in office or at community sites)

Travel expectations

Frequent local travel to employer, training and community sites across the Twin Cities metro.

About Alight

Alight is a proximity-driven humanitarian organization that restores power and agency to people experiencing displacement. For nearly 50 years, we've walked alongside our customers, displaced communities, in some of the most challenging and complex places in the world. We center the choices, dignity and lived experience of the people we serve, even when it complicates the work.

Alight's purpose is to inspire and unleash abundance in every person. Our mission is to build a meaningful life for and with the displaced: not just meeting basic needs, but building lives filled with joy, dignity and connection. We co-create solutions hand in hand with the communities we serve, because they know best what they need.

About the U.S. Enterprise team

Alight U.S. connects New Americans in the Twin Cities to the networks, resources and knowledge they need to navigate employment, education and other U.S. systems. We serve all New Americans: anyone born outside the United States, and their children.

The Role

At Alight, every New American job seeker follows one journey: a training that fits their goals, a job, and at least 90 days on that job. One person's progress often counts for several funders at once. That only works when every enrollment, service, placement and follow-up is recorded correctly, on time, in every system that funder uses.

The Data Management & Quality Coordinator makes sure that happens. The role keeps participant and program data accurate and complete across WorkForce One, MRIS, Alight's internal database (the Customer Platform) and SharePoint. It does a share of the data entry and paperwork itself, and organizes volunteers or temporary help when the volume is more than staff can keep up with. It also turns the data into clear, early answers for the team: where we stand, what's missing, and what has to happen next to meet our commitments.

The coordinator creates visibility. The managers and their teams act on it. Together they make sure nothing falls through the cracks.

Key responsibilities

1. Data quality, compliance and record integrity (30%)

• Make sure participant and program records are accurate, complete, consistent and current in every required system.

• Run routine quality reviews and reconcile records across systems. Find and resolve missing, inaccurate, duplicate or conflicting information.

• Check the records that make outcomes count, for example:

• each person is enrolled in every program they qualify for, with eligibility documented

• when someone is enrolled in more than one program, the reason is written down and each enrollment is set up the way the funder requires

• enrollment happens before a job starts, where a funder requires it

• written proof of employment is on file before a participant is exited

• case notes are entered at least monthly in each system the person is enrolled in

• every outcome claimed has supporting evidence in the case file

• Find the root causes of recurring documentation problems, and work with staff and managers to fix and prevent them.

• Protect confidentiality, system access and the handling of participant information.

2. Data entry and paperwork support (20%)

• Do hands-on data entry, record updates, corrections and paperwork. That includes enrollment forms, eligibility documents, case note entry, employment verification uploads and exit records, so staff can stay focused on participants.
• Keep track of the paperwork and data entry backlog, and flag it early when the team can't keep up.
• When extra help is needed, coordinate and oversee volunteers or temporary contractors who support data entry and paperwork. Specifically:
• Work with the Volunteer Coordinator and the Program Portfolio Lead to bring on the right people for the volume of work.
• Make sure each person has signed confidentiality agreements, completed required data privacy and system trainings, and has only the system access they're approved for.
• Assign work, train people on Alight's procedures, and check their entries for accuracy.
• Keep simple logs of who entered what, and when.

3. Reporting, performance and implementation planning (25%)

• Generate and validate reports on enrollments, services, trainings, placements, retention and other outcomes.
• Keep a current view of progress against every program target, and share it with the Program Portfolio Lead and managers on a regular rhythm.
• Help managers see where they stand and what's left to do. That includes how many people need to move through each stage (training, job search, placement, day 90) and by when.
• Use data to help plan the amount and timing of outreach, enrollment drives, trainings, events and follow-up needed to hit targets.
• Spot trends, gaps and risks early enough for teams to change course. Watch especially for upcoming funder deadlines and benchmarks.
• Provide weekly lists of participants who need action: missing documents, overdue case notes, upcoming 90-day checks, and people who have stalled.
• Compile and check data for funder and internal reports.

4. Data systems and process improvement (15%)

• Coordinate data processes across WorkForce One, MRIS, Alight's internal database, SharePoint and other required systems.
• Keep clear, written procedures for each system: what gets entered, where, by whom and when.
• Find ways to cut duplicate entry and simplify paperwork. Build checklists, trackers and templates, such as a case note written once and entered into each system.
• Keep the team's eligibility and enrollment reference guide current as program rules change, with the Workforce Placement, Retention, & Growth Manager.

5. Staff support and all-team efforts (10%)

• Train staff on documentation requirements, data standards and system use. Create easy reference materials.
• Tell staff about data issues clearly and promptly, and follow through until they're fixed.
• Help with events, outreach, enrollment drives and trainings when the whole team is needed to meet shared goals.

What success looks like

• Records in every system match what's actually happening with participants.
• Managers always know where each program stands and what has to happen next, before targets are at risk.
• Every outcome the team earns is documented so it counts for every funder it should.
• The data entry backlog stays manageable, and volunteers and temporary helpers are trained, supervised and accurate.
• Funder file reviews find few issues.
• Staff spend less time on duplicate entry, because the processes are simple and well documented.

Qualifications

Education & Experience

• 2-4 years of experience in data management, data quality, reporting, program administration, grant support or a similar role.
• Experience entering, auditing and reporting data in more than one database or case management system. WorkForce One or MRIS experience is a plus.
• Experience supporting grant-funded workforce, human services, education, healthcare or nonprofit programs preferred.
• Experience training, coordinating or supervising volunteers, interns or temporary staff preferred.
• A certificate, associate's or bachelor's degree in data analytics, information management, business administration or a related field is helpful but not required.

Knowledge, Skills, Abilities

• Strong attention to detail. Able to find, investigate and fix data and documentation problems.
• Comfortable doing steady, accurate data entry and paperwork, as well as analysis.
• Proficient in Microsoft Excel. Experience with databases, case management systems or reporting tools.
• Able to read grant requirements and translate targets into practical numbers and timelines.
• Explains data clearly to people who aren't data experts.
• Organizes, trains and checks the work of others.
• Balances routine data work with changing program needs and deadlines.
• Committed to protecting confidential participant information.

Other

• Applicants must be legally authorized to work in the United States
• Languages: English proficiency required. A second language spoken by New Americans in Minnesota (for example Somali, Oromo, Amharic, Arabic, Dari, Pashto, Karen, Spanish, Swahili or French) a plus.

Values Alignment

You are curious and truly listen. You appreciate the complexities of human beings. You ask questions, seek information, and dig deeper into understanding a problem holistically before working to solve it. You enter a space with humility and an eagerness to learn.

You believe shared ownership creates better outcomes. You trust displaced customers to guide the way forward. You're open to new and different possibilities, are motivated in what an abundant future could hold, and you generate ideas sparked from insight - and foster spaces that are safe for others to generate their ideas too. You bring others in, build ecosystems, and share power with those who care about this more than you do. You adapt your work to make space for others.

You embrace transformation. You recognize and honor that our work centers people - a constantly changing and complex customer within a constantly changing and complex world. And so too, we must constantly change. You believe in the abundance of human beings and you understand that to unleash that abundance, we must bravely enter a bold new chapter capable of transforming the future.

You value beauty. You believe a meaningful life includes joy, dignity, and connection. You place weight on the experience people have - of a place, a space, a person, a service. You strive to create things that are human-worthy and you believe quality should be determined by those experiencing it.

Benefits & Compensation

• Salary range is $26 - $31.05/hr, commensurate with experience.
• Benefits-eligible position
• Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.
• Learning & Development - Access hundreds of free online learning courses to take at your own pace and tailor to your professional goals.
• Flexible Leave Time - Between vacation days, personal leave days, and holidays, you have ample opportunities to take time off when you need it.

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.

We strive to represent the diverse communities we serve. Applicants who contribute to this diversity and those who bring lived experience with displacement are strongly encouraged to apply.