Maintain and update agent schedules, phone skills, and agent profile information within Workforce Management platforms. Key Responsibilities Process incoming requests through SharePoint or internal intake tools and track requests through completion.
Numbers & Facts
Location
San Antonio, TX
Description
Data Entry Clerk (Workforce Management Support)
Key Responsibilities
Process incoming requests through SharePoint or internal intake tools and track requests through completion.
Maintain and update agent schedules, phone skills, and agent profile information within Workforce Management platforms.
Perform data maintenance and spreadsheet management using Microsoft Excel.
Communicate approvals, denials, and status updates through Microsoft Outlook.
Process high volumes of transactions accurately while following detailed procedures and SOPs.
Support contact center operations by ensuring schedule and workforce data accuracy.
Work independently in a fast-paced, high-volume environment.
Required Qualifications
Ability to work onsite in San Antonio, TX, five days per week.
Flexibility to work within the 8:00 AM – 5:00 PM operating window (8:00–4:30 or 8:30–5:00 with a 30-minute unpaid lunch).
Strong attention to detail and commitment to data accuracy.
Experience managing multiple tasks efficiently in a fast-paced environment.
Basic Excel proficiency including data manipulation, spreadsheet maintenance, and file management.
Experience using SharePoint or similar request-tracking systems.
Experience using Outlook for internal communications.
Ability to process high transaction volumes quickly and accurately while following established procedures
Preferred Qualifications
NICE IEX experience (highly preferred).
Experience with Workforce Management or scheduling platforms.
Experience supporting contact center operations.
Educational backgrounds in Information Security, Database Technologies, or related disciplines are welcomed.