Data Center Technician

Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world.

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may call: (248) 582-6511/ email: Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing!

Hardware & Rack Operations:

Install, remove, and replace: Servers (rack mount and blade), Network devices (switches, routers, firewalls), Storage arrays

Identify hardware components: CPUs, RAM, NICs, HBAs, power supplies, disks

Perform rack & stack following standard layouts and weight distribution

Basic troubleshooting of failed components (LED codes, error indicators)

Cabling & Physical Connectivity

Install and manage: Fiber (LC, SC) and copper (Cat5e/Cat6/Cat6a)

Follow labeling standards and structured cabling practices

Trace cables end to end using documentation or tone testers

Maintain airflow and cable management (front to back discipline)

Power & Environmental Systems

Safely work with: A/B power feeds, PDUs (intelligent and basic)

Understand power concepts: Single phase vs three phase (basic), Voltage, amperage, load balancing (foundational)

Identify and escalate environmental issues: Hot spots, Humidity or temperature alarms

Network & System Basics

Basic understanding of: IP addressing (IPv4 fundamentals), VLAN concepts, Link lights and port statuses

Connect devices to correct: Switch ports, Redundant network paths

Console into devices when instructed (serial, iLO, DRAC, IPMI)

Incident Response & Troubleshooting

Follow runbooks and SOPs with minimal supervision

Perform guided troubleshooting: Power cycle equipment safely, Replace FRUs (Field Replaceable Units), Verify restoration of service indicators

Know when to escalate to L3 / remote engineers

Ticketing & Documentation

Update tickets accurately with: Actions taken, Timestamps, Photos (rack, serial numbers, cabling)

Follow change management procedures

Maintain attention to detail during audits and inventory checks

Customer & Remote Support Interaction

Act as hands and eyes for remote engineers

Communicate clearly over: Ticket systems, Phone or chat during live incidents

Data Center Safety

Follow ESD (Electrostatic Discharge) procedures

Safe lifting practices (servers, UPS components)

Awareness of: Electrical hazards, Locked cages and access controls

Requirements:

Experience with data center hardware installation, removal, and replacement

Knowledge of rack and stack operations for servers, network devices, and storage systems

Familiarity with fiber and copper cabling, cable management, and labeling standards

Basic understanding of power systems, including A/B feeds, PDUs, and load balancing

Foundational networking knowledge, including IP addressing, VLANs, and port connectivity

Experience with console access tools such as iLO, DRAC, IPMI, and serial console

Ability to follow runbooks, troubleshoot issues, and escalate when needed

Strong ticketing and documentation skills

Understanding of ESD procedures and data center safety practices

*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

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