Job Overview:
Pay Range: $68.33hr - $73.33hr
Requirement/Must Have:
- Demonstrated experience supporting enterprise data center or colocation environments.
- Strong hands-on knowledge of enterprise server, storage, network, rack, power, and cabling infrastructure.
- Experience performing rack-and-stack, equipment installation, hardware replacement, troubleshooting, relocation, and decommissioning.
- Knowledge of structured copper and fiber cabling standards and practices.
- Experience working with DCIM, configuration management, asset management, or inventory management platforms.
- Understanding of data center power, cooling, environmental monitoring, capacity, and redundancy concepts.
- Experience working within formal incident, change, and problem management processes.
- Ability to interpret rack elevations, infrastructure diagrams, implementation plans, and technical documentation.
- Experience coordinating vendors, contractors, colocation providers, and technical teams.
- Strong troubleshooting, organizational, documentation, and communication skills.
- Ability to independently prioritize work in a mission-critical operational environment.
- Ability to participate in scheduled maintenance and after-hours incident response as required.
Responsibilities:
- Responsible for Tier 1 and 2 software and hardware support.
- Provides technical advice, guidance and informal training to customers using hardware and software programs.
- Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
- Performs root cause analysis and develops checklists for typical problems.
- Recommends procedures and controls for problem prevention.
- Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
- Works in a team setting, sharing information and assisting others with calls.
Skills:
- Enterprise server.
- Storage.
- Network.
- Rack and stack.
- Cabling infrastructure.
- Copper and fiber cabling.
- DCIM.
- Configuration management.
- Asset management.
- Inventory management.
- Hardware replacement.
- Troubleshooting.
Qualification And Education:
- Demonstrated experience supporting enterprise data center or colocation environments.
- Strong hands-on knowledge of enterprise server, storage, network, rack, power, and cabling infrastructure.
- Experience performing rack-and-stack, equipment installation, hardware replacement, troubleshooting, relocation, and decommissioning.
- Knowledge of structured copper and fiber cabling standards and practices.
- Experience working with DCIM, configuration management, asset management, or inventory management platforms.
- Understanding of data center power, cooling, environmental monitoring, capacity, and redundancy concepts.
- Experience working within formal incident, change, and problem management processes.
- Ability to interpret rack elevations, infrastructure diagrams, implementation plans, and technical documentation.
- Experience coordinating vendors, contractors, colocation providers, and technical teams.
- Strong troubleshooting, organizational, documentation, and communication skills.
- Ability to independently prioritize work in a mission-critical operational environment.
- Ability to participate in scheduled maintenance and after-hours incident response as required.
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.