Data Center Technician 2 (S2) - Junior

Ability to assist in tracking server fleet health, investigating emerging failure trends, supporting problem management, and validating SLA performance. " Network troubleshooting capability across Layer 1, Layer 2, and Layer 3. " Virtual machine setup and environment configuration experience.

Description: Data Center Technician 2 402
Job Title: Data Center Technician 2
Location: Boydton, VA
Work Site Type: Onsite Schedule: Wednesday Saturday 7am 6pm
Duration: 12 Months Of Contract

About the Role
Our team is currently seeking a Data Center Technician 2 (S2) to support server operations
at customer Data Centers. The ideal candidate combines strong technical capability across
hardware, IT, diagnostics, and cabling management with a highly analytical mindset, strong
attention to detail, self-motivation, and a positive, results-driven approach.
Data Center Technicians are expected to provide feedback, create documentation for
technical and non-technical processes, and contribute to knowledge resources such as KB
articles, SOPs, lessons learned, and operational playbooks. This role is both internal- and
customer-facing, requiring the ability to lead tasks, support initiatives, and drive assigned
work to completion.
Key Responsibilities
" Prepare, stage, set up, start up, and shut down Data Center hardware including
racks, hard drives, and switches according to checklists, guides, standard protocols,
and email instructions.
" Assist and guide other technicians in completing challenging or complex tasks.
" Perform diagnostics and troubleshooting using standard procedures, identify root
causes quickly, and replace faulty components with minimal customer and business
disruption.
" Complete post-execution quality checks and verify that grounding, staging, labeling,
and cabling are completed according to safety protocols, deployment standards, and
planned Network Design Tasks.
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AMD General
" Decommission hardware for simple changes and refreshes, including memory
upgrades and operating system rebuilds, following standard procedures with minimal
guidance.
" Communicate, report, and escalate incidents to appropriate AMD management in line
with established procedures.
" Participate in daily safety briefings, complete required safety training, and comply with
safety procedures including equipment use, lifting, electrical hazard controls, and
ladder or rolling stair use.
" Contribute to a positive team environment by sharing information, participating in
team meetings, asking questions, and staying informed on the status of related work.
" Share relevant information proactively to support efficient workflow and reduce the
impact of changes on others.
" Complete assigned tickets efficiently and in alignment with KPI expectations by task
type, while meeting or exceeding established SLAs with minimal guidance.
" Demonstrate ownership, accountability, and pride in service quality, task
completeness, user experience, and Data Center facility standards.
" Learn the customer's business and maintain strong client focus to understand the
impact of completed tickets and assigned tasks.
Technical Requirements
" Basic server hardware knowledge with a strong understanding of component and
system-level failures.
" Ability to assist with failure analysis on field issues.
" Ability to assist in tracking server fleet health, investigating emerging failure trends,
supporting problem management, and validating SLA performance.
" Solid experience using IPMI for diagnostics.
" Ability to administer software tools including diagnostics, testing, and firmware
updates.
" Beginner-level capability in real-time issue resolution during new deployments.
" Beginner-level experience with Windows Server OS and WinPE OS administration.
" Basic Linux PXE services knowledge is a plus.
" Basic Linux and Windows scripting experience.
" Network troubleshooting capability across Layer 1, Layer 2, and Layer 3.
" Virtual machine setup and environment configuration experience.
" Ability to work autonomously and within local or geographically dispersed teams.
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AMD General
Minimum Qualifications
" 1+ years of experience as a Data Center Technician or in a closely related technical
support role.
" Associate degree in Computer Science, Computer Engineering, Information
Technology, or equivalent experience preferred.
" CompTIA A+ certification or equivalent experience.
" CompTIA Server+ certification or equivalent experience.
" CCENT certification or equivalent experience.
" Windows OS experience.
" CCNA certification preferred.
" MCP or MCSE certification preferred.
" Scripting experience preferred, including PowerShell, Python, or Bash.
Physical Requirements
" Ability to lift to 35 pounds (approximately 16 kg) when necessary.
" Ability to safely climb ladders when necessary.
" Ability to correctly wear required personal protective equipment when necessary.
" Ability to stand and walk throughout the facility for extended periods without loss or
reduction of productivity.
" Ability to use hands to handle, control, or feel objects, tools, or controls; make quick
and precise adjustments to machine controls; bend or twist the body; and repeat
movements for extended periods without loss or reduction of productivity.