Highlights
Data Center Operations, Hardware Break/Fix, IMAC, Smart Hands, Incident Management, Change Management, Vendor Management, SLA/KPI Management, Team Leadership, Budget Management, Compliance, and Risk Management. Overview: We are looking for an experienced Data Center Operations Manager to lead hardware support services across North America.
Numbers & Facts
| Location | Somerset, NJ |
| Industry | Staffing/Employment Agencies |
| Salary | $59 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
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Overview: We are looking for an experienced Data Center Operations Manager to lead hardware support services across North America. This role is responsible for ensuring smooth operation, maintenance, repair, and installation of IT hardware in enterprise and colocation data centers.
Key Responsibilities
Data Center Operations, Hardware Break/Fix, IMAC, Smart Hands, Incident Management, Change Management, Vendor Management, SLA/KPI Management, Team Leadership, Budget Management, Compliance, and Risk Management.
Overview: We are looking for an experienced Data Center Operations Manager to lead hardware support services across North America. This role is responsible for ensuring smooth operation, maintenance, repair, and installation of IT hardware in enterprise and colocation data centers.
Key Responsibilities
- Manage Hardware Break/Fix, IMAC (Install, Move, Add, Change), and Smart Hands services.
- Lead teams supporting servers, storage, network equipment, and data center infrastructure.
- Own major incidents, outages, root cause analysis (RCA), and corrective actions.
- Manage vendors, contracts, SLAs, and service performance.
- Ensure compliance with operational, regulatory, and safety standards.
- Oversee budgets, costs, and operational reporting.
- Partner with infrastructure, security, facilities, and technology teams.
- Provide 24x7 escalation support when required.
- 10+ years of experience in Data Center Operations, Critical Infrastructure, or IT Operations.
- Experience managing hardware break/fix and data center support teams.
- Strong knowledge of Incident, Problem, and Change Management.
- Vendor management and contract negotiation experience.
- Experience managing budgets and operational performance.
- Strong leadership, communication, and stakeholder management skills.
- Financial Services
- Enterprise Data Centers
- Cloud or Colocation Providers
- Critical Infrastructure Environments
Data Center Operations, Hardware Break/Fix, IMAC, Smart Hands, Incident Management, Change Management, Vendor Management, SLA/KPI Management, Team Leadership, Budget Management, Compliance, and Risk Management.
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.