Job Title: Field Engineer II
Position Type: Full-time | Permanent
Overview:
The Senior Field Engineer is responsible for leading on-site deployment, installation, and maintenance of telecom infrastructure. This role combines advanced technical expertise with hands-on leadership, ensuring efficient service delivery, timely fault resolution, and the continuous development of field engineering standards. Acting as both a technical authority and a mentor, the Senior Field Engineer plays a key role in driving quality, performance, and innovation across all field operations.
Core Responsibilities:
Field Operations & Maintenance
- Deliver first-line maintenance and support for a diverse customer network base.
- Carry out installation, commissioning, and testing tasks across both project and maintenance environments.
- Respond to service calls promptly to ensure all Service Level Agreements (SLAs) are consistently achieved.
- Participate in on-call rotations and provide out-of-hours support as scheduled.
- Keep the Global Support Desk and management teams informed on intervention progress and on-site developments.
- Submit all required reports, forms, and documentation accurately and within defined timeframes.
Technical Delivery & Leadership
- Lead troubleshooting activities and resolve complex technical faults, coordinating with Network Operations Centers (NOCs) where needed.
- Provide on-site guidance, technical leadership, and quality assurance for field engineers.
- Define and enforce field quality installation standards, ensuring compliance with engineering best practices.
- Supervise internal teams and external partners to maintain high-quality installation outcomes.
- Manage and review Risk Assessment Method Statements (RAMS) and ensure site safety compliance.
- Conduct quality audits, identify non-conformances, and oversee corrective actions and continuous improvement initiatives.
Installation & Commissioning
- Perform installation of metalwork, containment systems, and equipment racks.
- Handle fibre and copper cabling tasks, including pulling, dressing, labeling, terminations, and continuity testing.
- Execute electrical connectivity tasks involving both AC (240V) and DC (-48V) systems (excluding power-up prior to certification).
- Support field commissioning and network activation through advanced testing and diagnostic procedures (OTDR, Ethernet/OSA testing, etc.).
- Produce detailed, accurate project documentation and maintain all engineering records.
Project Ownership & Mentorship
- Take ownership of assigned projects as the lead engineer, serving as the primary escalation point for technical issues.
- Collaborate closely with Project Managers, occasionally assisting with basic project management tasks.
- Deliver hands-on training and coaching to junior engineers through practical lab sessions and on-site mentoring.
- Conduct Health, Safety, and Environmental (HSE) and Site Visit Safety Assessments (SVSAs) as required.
Additional Responsibilities
- Build and maintain strong working relationships with internal teams, customers, and partners.
- Ensure all company and industry standards, safety protocols, and engineering procedures are strictly followed.
- Uphold the highest professional standards and represent the organization with integrity and technical competence.
- Demonstrate flexibility in adapting to business priorities and operational demands.
- Undertake additional duties as required to support operational objectives.
Skills, Knowledge, and Qualifications Requirements:
- Extensive experience in constructing telecom infrastructure from design through to delivery, adhering to quality standards.
- Proven expertise in network commissioning, including complex testing, troubleshooting, and fault diagnosis.
- Strong mentoring and leadership abilities, with a proactive, solutions-driven mindset.
- Transmission Systems: PDH, SDH, DWDM, Optical technologies
- Structured Cabling: Fibre optic and copper installations to industry standards
- Networking: IP WAN, LAN, and VoIP configurations
- Testing Protocols: 10/100/1000 Mbps, 10G, 40G, and 100G
- Support Systems: AC/DC power, TSC, and BMS
- Vendor Equipment: Ciena, Infinera, Nokia, Juniper, and Cisco platforms
- Demonstrated ability to manage customer relationships in technical environments.
- Strong written and verbal communication skills, including report writing and documentation.
- Highly organized, with the ability to manage workloads and meet strict SLAs.
- Proficiency in Microsoft Office 365 and general PC literacy.
- Calm and effective under pressure, capable of influencing and guiding others.
- Flexible and adaptable approach to changing operational needs.
- Must hold a full valid driving licence.