Data Center Cluster Operations Leader, AMER North East DC Ops

Amazon Web Services (AWS) Infrastructure Operations is growing rapidly, with new data center facilities coming online to support expanding machine learning and core cloud computing workloads. We are looking for a Cluster Operations Leader to help us keep pace with that growth by leading the teams responsible for the safety, security, availability, scaling, efficiency, and cost management of Amazon data center clusters and colocation operations within an assigned region.

Infrastructure Operations consists of two core functions: Data Center Operations (DCO) and Data Center Engineering Operations (DCEO). DCO manages server-level platforms supporting Amazon Retail and AWS, while DCEO handles mechanical, electrical, and controls systems for critical environments. A physical security team also works closely with these functions to protect people, assets, and customer data. As Cluster Operations Leader, you will build and lead high-performing teams across both functions, combining strategic oversight with hands-on technical problem-solving to deliver reliable, efficient infrastructure at scale. You will also explore the analytical use of AI agents to increase operational productivity and accelerate capacity delivery for business priorities. This role gives you direct exposure to the latest data center infrastructure and cloud technologies while you manage large-scale operations teams - a combination that positions you for continued growth within AWS.

Key job responsibilities

• Build, hire, and develop operations managers and their teams across compute and engineering operations, ensuring the right talent and team structure to support facility growth
• Design and execute the operational strategy for new data center and colocation expansions, including preventive maintenance, corrective maintenance, and change management programs
• Lead incident response for safety, security, and availability events, driving root-cause analysis and long-term corrective actions
• Identify and implement process improvements, including the analytical use of AI agents, to increase operational productivity and reduce costs
• Partner with engineering, supply chain, and capacity planning teams to align infrastructure delivery with machine learning and core cloud computing demand

A day in the life

You will split your time between strategic planning sessions with your peer managers in engineering and capacity planning, and operational reviews with your direct reports who run day-to-day compute and engineering operations. Mornings may involve reviewing incident reports and maintenance metrics with your DCEO and DCO leads, while afternoons shift to working with cross-regional partners on expansion timelines or evaluating AI-driven productivity tools with your team. When an availability event occurs, you step in to coordinate the response and ensure rapid resolution.

About the team

Our Infrastructure Operations team keeps AWS running by owning the servers, storage, networking, power, and cooling equipment inside every AWS data center. We are in a period of significant facility growth driven by increasing demand for machine learning and core cloud computing capacity, and this role is central to making sure that growth translates into reliable, efficient operations for our customers. We are a collaborative group of engineers, operations managers, and technical specialists who take pride in solving hard problems together and continuously raising the bar on operational performance. You will gain hands-on experience with emerging infrastructure and cloud technologies as the team scales, building expertise that grows alongside the business.