
Escalation Support Specialist (Automotive Customer Support) TTEC
- $21 Per Hour
| Location | Ann Arbor, MI |
| Salary | $35,000–$38,000 Per Year |
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How to Apply
To apply for this position, please upload your resume and cover letter as one document.
Your application packet should include: 1) Cover letter addressing your interest and qualifications specific to this role, and 2) Resume
Job Summary
The Marsal Family School of Education is looking for a Data, Assessment, Accountability, and Program Continuous Improvement Specialist (DAAPCIS) for our Educator Preparation Programs (EPP). You will develop systems of data collection and use regarding student performance within our Educator Preparation Programs (EPP). The DAAPCIS helps with sense-making of these data for curricular and instructional decision-making. You will also be the coordinator of our continuous improvement process. You meet all requirements required for accreditation by our accrediting organization (CAEP) and for program authorization from the Michigan Department of Education (MDE).
The DAAPCIS will coordinate all aspects of national accreditation reporting and visits, including writing MDE Program Reviews, major and minor Program Reviews, Institutional Review and coordinating state and national pre-visits and visits.
You will report to the Associate Dean of Undergraduate Education and Educator Preparation.
Salary range for this position is: $35,000-$38,000 (FTR 70,000-$76,000)
Responsibilities*
Build and Sustain Data Systems
Data Analysis, Sensemaking, and Reporting
Accreditation and Compliance
Required Qualifications*
Desired Qualifications*
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Open to contracting the work:
The University may engage a qualified independent contractor to perform the defined services described in the scope of work rather than assigning the work to a University employee, provided the engagement complies with all applicable University policies, procurement requirements, worker-classification standards, and laws.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.


