ARC and 1582 process and maintain medical records for firefighters and law enforcement personnel across 6 states. This role sits at the intersection of quality assurance and data operations — you'll ensure records are accurate, compliant, and flowing through efficient workflows that our QA team, billing department, and leadership rely on every day. If you want work that's technical and has a clear public-safety mission behind it, this is that role.
Review and audit medical records for accuracy, completeness, and regulatory compliance
Identify and resolve errors or discrepancies in medical documentation, collaborating directly with healthcare providers as needed
Work with leadership, the QA team, and billing to streamline workflows and produce recurring reports
Create how-to guides and SOPs that document processes and keep the team accountable
Troubleshoot and upgrade existing workflows and reports over time
Maintain all records in a secure, confidential manner in line with HIPAA requirements
Bachelor's degree
2-5 years of relevant post-education experience working with data and process improvement
Strong proficiency with Microsoft Office/365 products, including complex formulas and tables in Excel
Working knowledge of medical terminology and electronic health records (EHR) systems
Quick to learn new applications and technologies
Strong attention to detail with the ability to multi-task and prioritize in a dynamic environment
Clear communicator, able to explain complex data simply to non-technical stakeholders
Able to work independently with minimal supervision, as well as collaboratively as part of a team
401(k)
Generous PTO package
Note: this role does not include health insurance coverage.