Job Description:
The Data Analyst is a member of the Data Exchange Implementation team responsible for working directly with clients and their vendors, coordinating the transition or changes to their inbound and outbound data files. Key responsibilities include analyzing file needs of the Plan Sponsor to determine accurate fit for desired services. This includes eliciting and collecting business requirements within assigned projects, assisting in solution creation, testing, and enablement. Overall, supporting end-to-end project goals by performing key tasks relevant to ensuring overall project success.
The Expertise You Bring
Experience in implementations or operations is a plus.
Proven interpersonal and project management skills.
Ability to work under the direction of management in a team environment and independently.
Technical and business communication skills, with the ability to explain complex scenarios.
The Skills You Bring to Client Calls
Assisting clients professionally while following measurable business goals, establishing rapport, and making them feel valued via phone or email.
Effectively using internal resources (e.g., computer systems, online resources, and business partner relationships) to arrive at the right solution.
Demonstrating excellent customer service skills with perseverance to resolve issues and process transactions accurately.
Taking initiative to acquire the expertise and knowledge needed to optimally resolve customer issues.
Contributing ideas and feedback to the Quality Improvement Process.
The Skills You Bring Operationally
Motivated and committed to excellence; your positive demeanor and "can do" work ethic drive results.
Embracing change with a willingness to learn and support multiple tasks, including client-facing call support, as developed in the role.
Working as a strong team player in driving best practices to meet individual timeliness requirements.
Demonstrating strong organizational skills and attention to detail to complete assigned project tasks accurately and on time.
Prioritizing multiple concurrent objectives, projects, and tasks while making effective decisions regarding prioritization and time allocation.
Experience interacting with external clients and internal business partners.
Ensuring written communication is clear, avoids unnecessary technical jargon, and is appropriate for the audience.
Presenting identified irregularities in task outputs to the appropriate parties.
Building credibility and trust with diverse stakeholders to support high-profile project tasks effectively.
Flexibility to work under management direction in both collaborative and independent settings.
Viewing challenges as learning opportunities and addressing ambiguity with resourcefulness.
Self-starter, self-managed, results-oriented, and motivated with the ability to work independently and deliver results.
The Team
The Data Management / Data Exchange Implementation team's vision is to deliver an outstanding customer experience for all plan and participant data processing while enabling better outcomes through proactive management of client data issues. As part of the team, we are dedicated to client-level initiatives that improve the overall health of client data. We accomplish this by offering clients a more automated data entry solution compared to manual alternatives such as payroll uploads through portals or spreadsheet-based processes.