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Data Analyst
- Location: Miami Gardens, Florida 33014
- Work model: On-site
- Posted Yesterday
- Job ID: JPC - 212376
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Job Description
Data Analyst - AI & ServiceNow Performance Analytics
Location: Palm Beach Gardens, FL or Opa-locka, FL (Hybrid/Remote Options Available)
Type: 12-Month Contract (Potential to Extend)
About the Role
Join a forward-thinking organization as a Data Analyst, leveraging your expertise in ServiceNow Performance Analytics and AI-driven insights to empower executive decision-making. You will be a key partner in shaping operational and financial strategies, translating complex data into actionable intelligence for senior leadership. This role offers the opportunity to work on high-impact projects, collaborate across IT operational teams, and build a leadership narrative that drives business performance.
Responsibilities
- Conduct in-depth operational and financial analyses to identify trends, anomalies, and actionable business insights.
- Apply advanced data visualization using Power BI, SQL, Python, and Excel to transform raw data into clear, compelling executive reports.
- Lead process mapping initiatives, ensuring workflow optimization and regulatory compliance.
- Develop cost models and uncover process improvement opportunities to enhance organizational efficiency.
- Synthesize complex datasets and metrics into concise, executive-ready presentations and reports for Director and VP-level stakeholders.
- Gather information across multiple IT operational towers, connecting dependencies to deliver a unified performance view.
- Shape leadership messaging by structuring key findings and articulating critical takeaways.
- Manage projects independently, from research and analysis to the delivery of polished, leadership-ready products.
Required Skills and Experience
- Bachelor's degree in Business, Economics, Information Systems, or a related field.
- 6-10 years of experience in business analysis, market intelligence, and business process improvement.
- Proven hands-on experience with ServiceNow Performance Analytics, reporting, and IT operational KPIs.
- Advanced analytical skills with a track record of identifying key trends and insights within complex datasets.
- Proficiency in Power BI, SQL, Python, Excel, and executive-level PowerPoint presentations.
- Strong written and verbal communication abilities, with a focus on data storytelling.
- In-depth understanding of IT Operations or technology environments.
Preferred Skills
- Demonstrated ability to distill complex data into leadership-ready insights and impactful presentations.
- Self-sufficient, proactive approach to project ownership and delivery.
- Investigative mindset with a knack for connecting disparate data points to highlight risks and opportunities.
- Experience in collaborating with senior leadership to translate business needs into analytical deliverables.
- Expertise in prioritizing information most relevant to executive audiences.
Benefits
- Exposure to high-visibility projects influencing organizational strategy.
- Opportunity to collaborate with executive leadership and cross-functional teams.
- Flexible location options and potential for contract extension.
- Supportive environment focused on continuous learning and skill development.
How to Apply
Ready to drive impact with your analytics expertise? Submit your resume highlighting your experience in ServiceNow Performance Analytics and AI-driven business analysis. Qualified candidates will be contacted for a virtual interview.
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Job details
Job ID JPC - 212376
Location Miami Gardens, Florida, United States
Work Model On-site
Job Type C2C
Posted November 5, 2026
Skills Word ITSM ServiceNow Performance Analytics
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