D365 Warehouse Operations Specialist

Location: Billerica, MA

Employment Type: Full-time, hourly

Compensation: $30–$32 per hour

A day in this role

Step into a fast-moving distribution environment where your mastery of Microsoft Dynamics 365 keeps orders flowing. From the first scan to the final ship confirmation, you’ll ensure nothing stalls our customers’ experience.

• Own daily shipping flow—anticipate and remove blockers on incomplete, delayed, or held orders.
• Troubleshoot and resolve domestic and international order processing and fulfillment issues.
• Replenish inventory to picking and shipping locations to sustain throughput targets.
• Monitor and fine-tune replenishment parameters and on-hand levels to keep stock in the right place at the right time.
• Spot bottlenecks, propose solutions, and lead continuous improvement initiatives across warehouse workflows.
• Serve as the subject-matter expert for Microsoft Dynamics 365 (including WMS capabilities) in warehouse and fulfillment processes.
• Perform additional duties and tasks as assigned to support operations.

What you bring

• 4+ years of warehouse experience; medical device industry exposure preferred.
• 3–5 years of hands-on Microsoft Dynamics 365 experience, ideally with Warehouse Management System functionality.
• Background in high-volume shipping and distribution environments.
• Strong problem-solving ability and excellent organizational skills.
• Comfort working independently while collaborating effectively with warehouse operations teams.
• Experience with inventory management and process improvement initiatives is preferred.
• High School Diploma or GED required; bachelor’s degree in a relevant field preferred.
• Demonstrated leadership of diverse warehouse teams: training, motivating, and resolving employee relations matters.
• Clear written and verbal communication skills.
• A collaborative mindset—listens, responds, and empowers teammates.
• Confidence presenting information and answering questions from managers and peers across the company.
• Analytical approach: define problems, collect data, establish facts, and draw sound conclusions.