CX Researcher / UX Researcher

This role will focus on understanding customer behaviors, validating product concepts, and uncovering opportunities to improve AI-driven experiences. Seeking a Customer Experience (CX) Researcher to help inform the design and development of next-generation Home Services products.

CX Researcher / UX Researcher
Seeking a Customer Experience (CX) Researcher to help inform the design and development of next-generation Home Services products. This role will focus on understanding customer behaviors, validating product concepts, and uncovering opportunities to improve AI-driven experiences.

Key Responsibilities:

• Conduct qualitative and quantitative customer research to inform product strategy and design decisions.
• Partner with Product Managers, UX Designers, and Engineering teams throughout the product lifecycle.
• Evaluate customer interactions with AI, AR, visualization, and digital shopping experiences.
• Lead user interviews, usability studies, concept testing, and market research efforts.
• Translate research findings into actionable recommendations that improve customer outcomes.
• Help shape innovative experiences related to home improvement, installation services, and AI-assisted shopping.

Ideal Background:

• Experience in UX Research, CX Research, Human Factors, Design Research, or Market Research.
• Strong customer interviewing and usability testing skills.
• Experience supporting digital product teams in consumer-facing environments.
• Exposure to AI-enabled products, conversational experiences, or emerging technologies is a plus.
• Design experience is beneficial but not required. Candidates should be comfortable partnering closely with design teams.