CX Engagement Manager

 IT consulting companies experience and CX required:

My client is building out its Customer Experience Consulting team within its Banking, Financial Services, and & Insurance Management Consulting practice. We are looking for entrepreneurial CX consultants who love a challenge and thrive in a fast-growing global organization.

This role offers a large degree of personal autonomy and requires very strong collaborative skills to succeed. You will be working with embedded account teams that need guidance and leadership in CX for the Banking, Financial Services, and & Insurance industry.

Job Purpose and primary objectives:

Engagement Manager for CX Domain for large-scale digital transformation projects

Key responsibilities (please specify if the position is an individual one or part of a team):

The solution, plan, and deliver CX consulting engagements

Provide CRM and analytics technology expertise

Lead Design Thinking / solutioning workshops

Develop recommendations and proposals

Project and delivery management

Work with a diverse set of client and internal stakeholders

Work both on-site and off-site

Lead mid-sized sales effort and support large ones

Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it): Will directly supervise and mange people on project teams

Will coach consultants reporting to them

Other responsibilities Budgets, targets, equipment etc (please specify): Plan and estimate project staffing and costs

Develop compelling PowerPoint proposals

Accountable for project success and profitability

Develop thought leadership and internal offerings

Support practice development efforts

Key Skills/Knowledge:

Has a track record of solutioning, managing and delivering engagements

Ability to prepare and present compelling proposals

Ability to manage mid-size projects

Is familiar with Design Thinking and Agile

Understands business strategy as it relates to analytics, customer experience, digital marketing, etc.

Understands CRM, analytics, and marketing technology platforms and can define solutions based on them

Ability to relate to and engage with clients

Ability to articulate complex business and technology ideas in a compelling manner

Ability to lead client workshops, and ideally are familiar with Design Thinking

Understanding of digital and interactive experience

Familiar with financial services consulting and digital agency ways of doing business

Ability to collaborate with virtual and physical teams

Enjoys intellectual and client challenges

Experience required:

8+ years of experience in CRM and/or CX strategy design and implementation/delivery

8+ years in consulting or a digital agency

Excellent communication skills (written, visual (PPT) and spoken

Familiarity with AI technologies

Familiarity with CRM / Analytics - Salesforce, Adobe, etc.

Ability to lead client discussions

Bachelor's degree

Master of Business Administration (MBA) is highly desirable

Fluency in written and spoken English is a requirement, additional languages is desirable

Willingness to travel 50 - 75%

Special working conditions (travel, on call etc): Willingness to travel 75%

Person Specification:

I.e. Negotiating, client facing, communication, assertive, team leading/team member skills, supportive. Excellent communication and collaboration skills

Highly articulate verbally, in writing and in PowerPoint

Technically savvy with good relationship building skills

Excellent interpersonal skills

Intellectual curiosity (thought leader / product developer)

Self starter and ambitious

Global horizon/ multi-cultural

Able to manage ambiguity

Flexible

All offers of employment extended to applicants will be conditional and will require, among other things, that the recipient of the offer of employment submit proof that s/he is fully vaccinated at that time or will submit such proof prior to determining a start date . Individuals with medical issues or sincere religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement. To the extent State legislation or executive action purports to limit ability to require vaccination for individuals who object on a basis other than medical issues or sincere religious beliefs, individual requests for an exception to generally applicable vaccination policy pursuant to relevant State regulation will be evaluated on a case-by-case basis. Individuals who receive an exemption from vaccination for any reason may be required to comply with other Covid precautions.