Benefits:- 401(k) matching
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Profit sharing
- Training & development
- Vision insurance
The
Customer Experience Associate supports the sales and operations teams by ensuring accurate sales documentation, maintaining CRM data integrity, and facilitating cross-functional collaboration. This role contributes to a smooth and efficient customer journey by supporting internal processes and coordinating with multiple departments.
This is a
full-time position with flexible work arrangements including
in-office, hybrid, or fully remote options. Candidates must reside within the
contiguous United States.
Compensation Range: $17.00 – $29.00 per hour
Compensation will be determined based on experience, qualifications, skills, and location.
Responsibilities
- Collaborate with the sales team to prepare accurate and timely sales quotes
- Review sales quotes prepared by others
- Communicate professionally and responsively with customers and internal stakeholders to clarify requirements, provide updates, and support timely resolution of requests
- Assist in managing and maintaining CRM and ERP data
- Support internal workflows that ensure a seamless customer experience
- Coordinate with cross-functional teams as needed, and perform other duties as needed
Qualifications
- 2+ years of CRM/ERP experience required; specific HubSpot/Odoo experience preferred
- Proficiency with Microsoft Office / Microsoft 365 products (Excel, Word, Outlook, Teams, etc.)
- Demonstrated ability to manage time effectively in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to collaborate across multiple interconnected departments
Benefits
- Health insurance: United Healthcare. Employees pay 30% of the premium for themselves and 50% for dependents. Eligibility starts on the 1st of the month following start date.
- Retirement: We have a 401(k) plan that you are eligible for at the beginning of the first month after 90-days of employment. We match contributions at 100% of the first 3% of your salary and 1% of the next 2% for a maximum match of 4% for a 5% contribution.
- STD and LTD: Company paid short-term, and long-term disability insurance.
- PTO:This position receives 5 days of PTO for the first 0-1 years. See employee handbook for more details on PTO.
This is a remote position.