CX Analytics & Reputation Specialist

LHH Recruitment Solutions is seeking a CX Analytics & Reputation Specialist for a growing organization based in La Mesa, San Diego. This is a fully remote, temp-to-hire opportunity available on either a part-time schedule of 25-30 hours per week or a full-time schedule of 40 hours per week. Candidates must reside in San Diego County. The ideal candidate is analytical, detail-oriented, and passionate about customer experience, online reputation management, and using data to improve customer satisfaction.

Responsibilities:

• Monitor and analyze customer feedback, online reviews, surveys, and customer experience metrics across various platforms
• Track customer sentiment, identify trends, and provide insights to improve service quality and customer satisfaction
• Manage online reputation platforms and assist with responding to customer reviews and feedback in a professional manner
• Prepare reports, dashboards, and presentations highlighting customer experience trends, performance metrics, and areas for improvement
• Collaborate with internal teams to identify recurring customer concerns and recommend process improvements
• Maintain accurate records of customer feedback, analytics, and reputation management activities
• Support initiatives focused on improving customer engagement, retention, and overall brand reputation

Qualifications:

• Previous experience in customer experience, analytics, reputation management, or a related field
• Strong analytical, organizational, and problem-solving skills
• Proficiency with Excel, reporting tools, and customer feedback platforms
• Excellent written communication and attention to detail
• Ability to work independently in a fully remote environment

Assignment Details:

• Contract to hire role
• Onsite
• Part-time 25-30 hours or Full-time 40 hours
• Located in La Mesa, San Diego
• Compensation: $28.00-$32.00 per hour DOE

If you meet the qualifications and are interested in this opportunity, please apply now - we are conducting interviews immediately!

Pay Details: $28.00 to $32.00 per hour

Search managed by: Ciara Norton

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.