CWR-Customer Service Rep I

TalentBridge

Kent, WA

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JOB DETAILS

SALARY

$18–$18 Per Hour

SKILLS

Communication Skills, Customer Relations, Customer Support/Service, Documentation, High School Diploma, Identify Issues, Logistics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operational Support, Organizational Skills, Problem Solving Skills, Project Tracking, Record Keeping, Time Management, Transportation Routing

LOCATION

Kent, WA

POSTED

15 days ago

Job Title: Customer Service Representative (Dispatch Coordinator)
Location: Kent, WA 98031
100% Onsite
Employment Type: 6 Months Contract to Hire, high possibility of extension or conversion
Pay Rate: $18/hr
Schedule: Monday-Saturday 05:00 AM -7:00 PM (Any 8 hrs shift in between , with 1 weekend off and 1 weekday off)

Job Description

We are seeking a Customer Service Representative to support delivery and logistics operations. This role serves as a key point of contact for customers, business partners, and driver teams, ensuring timely issue resolution and a smooth delivery experience.

Key Responsibilities

Assist customers and business partners via phone and email
Monitor delivery routes and track progress in real time
Diagnose, assess, and resolve service issues and complaints
Process delivery changes, cancellations, and updates
Scan haul-away pods and verify documentation
Maintain accurate records and support daily operational needs

Required Qualifications

Proficiency with Microsoft Office (Word, Excel, Outlook; Project a plus)
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Professional, calm approach to problem resolution

Preferred Qualifications

High school diploma or equivalent
1+ year of customer service or call-centre experience

CWR-Customer Service Rep I

TalentBridge

Kent, WA

Job Description

Key Responsibilities

Required Qualifications

Preferred Qualifications

About the Company

TalentBridge

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