CW Lease End Services Clerk

Key Requirements and Technology Experience: Effectively collect on excess wear and use and/or mileage charges on matured lease accounts while providing excellent customer service. Analyzing account characteristics and working with customers towards account resolution while providing best in class customer service.

Immediate need for a talented CW Lease End Services Clerk with experience in the Banking & Financial Industry. This is a 06+ Months Contract opportunity with long-term potential and is located in Elk Grove Village, IL. Please review the job description below.
 
Job ID: 18-12513

KeyRequirements and Technology Experience:

• Effectively collect on excess wear and use and/or mileage charges on matured lease accounts while providing excellent customer service.
• Being accountable for accurate and timely handling of all aspects of customer maintenance and transactions.
• Retrieving payment history from the system and clearly communicate account status to the customer.
• Analyzing account characteristics and working with customers towards account resolution while providing best in class customer service.
• Utilizing approved methods/procedures to make customer contact.
• Utilizing all collections tools available to maximize collections efforts.
• Documenting all activities in a clear and concise manner.
• Being knowledgeable and complying with all security and compliance procedures.
• Effectively manage all inbound and outbound calls in an attempt to resolve customer's outstanding debt, issues and concerns.
• This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience.
• Experience with financial transactions HIGHLY preferred.
• Must be able to work any time between 8am - 8pm.
• Intermediate Excel Experience REQUIRED.
• Professional demeanor.
• Strong written and verbal communication required.
• Ability to work independently.
• Attention to detail – A must. Will be handling high volume of auto finance contracts and vehicle information.
• Ability to thrive in a compliance-based environment.
• Ability to multitask and be flexible with a high volume of workloads.
• Experience in an administrative, reporting or high volume production environment
  Financial, Banking, Contracts experience is highly preferred.

Our client is a leading Banking & Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.