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The Project Manager (Customs) leads and delivers large-scale cross-functional digitalization initiatives designed to strengthen customs clearance performance, enhance operational efficiency, and elevate the customer experience across U.S. import and export operations. This role oversees complex programs from initial concept through full implementation, ensuring all projects are delivered on time, within scope, and within budget. Working in close partnership with the Operations Digitalization Transformation Team and Business IT (BIT), the Senior Project Manager provides clear, consistent, and professional visibility to stakeholders at all levels. Success in this role requires a seasoned project leader with strong operational expertise, exceptional stakeholder management skills, and the ability to influence regional, global, and multi-functional environments. The position collaborates extensively with Operations (BIT), Compliance, Quality, and external providers to design, execute, and scale customs digitalization programs that support both regional growth and global strategic objectives.
Duties and Responsibilities:
• Apply formal project management methodologies, including scope definition, RAID tracking, milestone planning, governance, cadence, and reporting. • Translate project requirements and stakeholder interests into actionable objectives and tasks, ensuring that all voices are heard and considered. • Manage multiple concurrent initiatives, ensuring prioritization, risk mitigation, and adherence to agreed timelines and budgets. • Track and report performance outcomes, tool adoption, operational improvements, and benefits realization to ensure delivery of measurable business value.
Cross-Functional Influence & Communication:
• Maintain structured and transparent communication with BIT USA and Regional OPS leaders and global stakeholders across all project phases. • Lead change management efforts to promote adoption of new tools and processes, including development of training materials, communication plans, and targeted country support. • Work closely with global EGAP program teams to ensure alignment with global standards, effective knowledge sharing, and high-quality deliverables. • Act as a trusted advisor to operational leaders, proactively addressing concerns and driving alignment.
Change Management:
• Create communication plans, training materials, SOP updates, and operational readiness assessments. • Drive adoption across multisite and customs operations.
Minimum Qualifications:
Education: Bachelors degree in Engineering, Computer Science, Information Systems, Business Administration, or a related field.
Experience: Minimum 7 years of experience in Network Operations, Customs Operations, BIT for Operations, or comparable environments. Proven track record of successfully managing complex projects from initiation to completion. Exposure to customs clearance systems, trade compliance tools, or regulated operational environments strongly preferred. PMO or equivalent through experience.
Skills:
• Strong leadership and interpersonal skills with the ability to influence without direct authority. • Excellent written and verbal communication skills with the ability to translate technical concepts into operational language. • Strong organizational skills with proven ability to manage multiple initiatives simultaneously. • Analytical and critical-thinking mindset with a strong results orientation. • High attention to detail and disciplined execution.
Preferred Qualifications:
• Working knowledge of DHL clearance applications, e.g., GCCP, DCE, PCT, or similar systems. • Experience with project management tools, e.g., JIRA, MS Project, Smartsheet. • Experience supporting training programs, SOP development, or structured stakeholder engagement. • Familiarity with change management methodology.
Employee Benefits & Incentives:
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role youll find our benefits and rewards are among the best in the industry. They include:
• Competitive Pay • Bonus • Incentive Programs • Retirement Savings - 401K with company match • myShares - Voluntary plan to buy discounted company shares • Medical, Dental, Vision well-being programs • Tuition Reimbursement • Generous Paid Time Off - Starting at 4 Weeks PTF • Paid Leave • Employee Discount Program • Employee Assistance & Work Life Program • Outstanding training opportunities
DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need reasonable accommodation for any part of the application process, please send an email to
adadhl.com
and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. The EEO is the Law and supplement are available here. Know Your Rights: Workplace Discrimination is Illegal (dol.gov)