CUSTOMS COMPLIANCE MANAGER

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Details

General Summary:

The Customs Compliance Manager classifies products to ensure the correct duty is assigned for the calculation of landed cost and accurate payment of duties to U.S. Customs. Additionally, the Manager ensures products meet all import requirements set out by partner government agencies (PGAs) such as the Food and Drug Administration, Fish and Wildlife, the United States Department of Agriculture, and others.

Duties & Responsibilities:

• Customs Classification and Import Quote Sheets processing/approval (60%)
• Classify product and approve import quote sheets

o Evaluate import quote sheets to determine the classification and duty rate of import items

o Maintain parts database for import product

o Determine applicability of antidumping and countervailing duties

o Evaluate import admissibility and duty implications resulting from Section 301, IEEPA, Section 232, or other Presidential proclamation, etc.

o Analyze complex components and manufacturing process scenarios to determine correct Country of Origin of products

o Review for applicability of Free Trade Agreements and determine products eligibility

o Set business rules to ensure compliance with Intellectual Property Law

o Collaborate with sourcing office and vendors to obtain product information required for classification and documentation

• Manage Core Quote Sheet Review

o Mitigate risk by ensuring classification and duty are correct for Core merchandise imported routinely and consistently

o Create monthly report for Merchants to request semi-annual updates to quote sheets and monitor progress toward deliverables

o Ensure timely review and approval of quote sheets and inactivation of those not reapproved within the required time frame

o Review non-core written POs to ensure QS approval <300 days from PO date

o Check inactive skus that are shipping to ensure reactivation prior to arrival

• Import Requirement validation and Partner Government Agency (PGA) compliance (15%)
• Review for Partner Government Agency Requirements (PGA)

o Ensure all products meet the import requirements set out by partner government agencies such as the Food and Drug Administration, Fish and Wildlife, the United States Department of Agriculture, and others.

Compensation Dept Use Only:

FLSA: Exempt

Created: July 2025

Last Reviewed: April 2026

o Ensure required PGA data elements are recorded and provided to the Customs Broker for transmission to Customs/PGA at time of entry

• CBP/PGA

o Interact with CBP/PGA personnel as necessary on transactional matters

o Submit binding rulings to CBP as needed for guidance on classification and country of origin

o Work with CBP on Requests for Information dealing with classification matters

• Ensure compliance at the time of entry by serving as subject matter expert for Customs Broker regarding, Classification, Valuation, or import documentation
• Partner with Sr Manager to maintain and update standard operating procedures related to all classification processes
• Compliance Training content creation (10%)
• Create and present training modules for Vendor/Factory base, Merchandising/Sourcing departments, and others internal stakeholders to educate about their influence on the companys compliance efforts
• Drive reduction in quote sheet return rate
• Analyze quote sheet return rates to determine root causes
• Leverage return rate analysis to develop and deploy Merchant/Customs Compliance specific training modules, work aids, and reference materials
• Deploy new/refreshed content a minimum of four times per year
• Aid Sr Manager in Development of Opportunities and Solutions (10%)
• Aid in Development and deployment of work stream efficiencies across Global Compliance Department by leveraging data management platforms
• Ensure data is updated timely for utilization during classification process
• Perform other related duties as assigned or as situations dictate (5%)

Qualifications

Knowledge, Skills, and Abilites:

• Extensive, highly specialized technical knowledge of US Customs, HTSUS Classification, Country of Origin Determinations, and PGA regulations.
• Excellent computer skills (e.g.: spreadsheets, databases, systems).
• Completely self-directed; self-motivated. Able to manage multiple tasks and responsibly ensure proper completion of tasks.
• Ability to manage Customs process and make decisions in a rapidly changing environment while maintaining an enthusiasm for the companys mission of Serving Others.
• Excellent interpersonal skills, clear and effective oral and written communication, and professional demeanor with internal and external partners of all levels.
• Skilled in conducting trend analysis, interpreting complex data, and implementing process improvements to enhance risk mitigation and optimize workload efficiency

Work Experience &/or Education:

• A bachelors degree or equivalent experience
• A U.S. Customhouse Brokers license
• A minimum of five years work experience, at least three of which must be in Customs Compliance or Brokerage and HTSUS Classification