Highlights
They support customs brokerage activities for ground, air, ocean, and rail shipments, helping customers navigate complex regulatory requirements while maintaining operational excellence. Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
Numbers & Facts
| Location | Groveport, OH |
| Industry | Transport and Storage - Materials |
| Salary | $21–$25 Per Hour |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 1981 |
| Website | https://www.forwardair.com/content/careers-0 |
Description
Pay Rate: $21 - $25 per hour
Schedule: Mon - Fri 9am - 6pm
The Customs Brokerage Specialist plays a critical role in ensuring the compliant, timely, and accurate movement of multimodal freight across international borders. They support customs brokerage activities for ground, air, ocean, and rail shipments, helping customers navigate complex regulatory requirements while maintaining operational excellence. They work closely with internal teams, carriers, customs officials, and clients to ensure all documentation is properly managed and that shipments clear customs efficiently.
Responsibilities
- Process customs entries for multimodal freight, including ground, air, ocean, and rail shipments.
- Review, prepare, and verify required import/export documentation for accuracy and regulatory compliance.
- Communicate with customers, carriers, customs agencies, and internal teams to resolve shipment issues and maintain end‑to‑end visibility.
- Track and monitor shipments to ensure timely customs clearance and delivery.
- Maintain up‑to‑date knowledge of customs regulations, trade laws, and applicable government agency requirements.
- Coordinate with freight forwarding partners to ensure proper classification, valuation, and documentation of goods.
- Accurately update internal systems with shipment, billing, and compliance information.
- Investigate and troubleshoot customs delays or holds; escalate as appropriate.
- Support audit processes by maintaining organized, compliant documentation and records.
- Identify process improvement opportunities that strengthen compliance and operational efficiency.
- Assist with customer inquiries related to brokerage, compliance, and shipment status.
- Collaborate with cross‑functional logistics teams to ensure seamless freight movement and handoffs.
- Uphold service-level standards, accuracy metrics, and performance expectations.
- All other duties as assigned to meet evolving business needs.
Qualifications
- Education: High school diploma or GED required
- Certification/Licensure: Relevant certifications (e.g., Certified Customs Specialist (CCS), Licensed Customs Broker) preferred, not required.
- Experience: 2+ years of experience in logistics brokerage, customs processing, or multimodal freight forwarding.
- Experience using brokerage or freight forwarding platforms (e.g., CargoWise, Descartes, Magaya, or similar platforms).
- Strong understanding of customs regulations, HTS classification, valuation, and documentation requirements.
- Excellent communication, problem‑solving, and organizational skills.
- Ability to work accurately under time constraints in a dynamic, fast‑paced environment.
- Demonstrated discretion and confidentiality in handling and protecting sensitive information.
- Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
- Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with occasional travel for related meetings/events.
Forward Air is an Equal Opportunity employer.
About Company
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
The foundation product for Forward Air is our expedited linehaul service, offering consistent and reliable transit and on-time, damage-free deliveries. By locating terminals on or near airports and maintaining a scheduled transportation network, we are able to arrange for convenient and consistent service with broad geographic coverage. Shipments of varying sizes (TL/LTL) are received at our terminals and transported by contracted service providers either (1) on a direct truck to the destination terminal, (2) through our Columbus, Ohio central sorting hub, or (3) through one of our 12 regional hubs, where they are unloaded, sorted, and reloaded in rapid fashion. After reloading the shipments, our contracted service providers deliver them to the destination city for early morning recovery. Through our Forward Air Complete® cartage service, customers also can have shipments picked up from the shipper, delivered to the final consignee, or transferred at the airport, simplifying the freight management processes. These options allow us to maximize handling efficiency of each shipment while minimizing freight loss and damage, improving transit times over traditional ground transportation.