About the role As a Customer Tech Delivery Specialist, you will be the technical link between our customer-facing teams and our IT and development teams. You will turn customer and business requests into clear, build-ready requirements, troubleshoot and configure our supply chain management software, and test solutions before and after release. This role is based in Glen Allen, VA, but open to applicants in any location. What you'll do • Review incoming customer and internal requests for new features, reports, data interfaces and configuration changes, confirm the business problem, scope and priority, and send back requests that need more detail. • Turn business requirements into well-written development tasks in Jira, including current and requested behavior, data mappings, acceptance criteria and test scenarios. • Provide effort estimates and timeline input, and help prepare cost-benefit analyses and statements of work when approval is needed. • Investigate and resolve issues with our transportation and supply chain management platform, customer data interfaces, electronic documents and reports, finding root causes and recommending fixes that prevent repeat problems. • Analyze and troubleshoot customer data exchanges in formats such as X12, EDIFACT, XML, JSON and delimited files, and write clear specifications for new or changed interfaces and reports. • Use SQL and data analysis to research issues, validate data and answer customer and internal questions. • Plan and run feature, integration and user acceptance testing, confirm solutions work in production, and record results in Jira and Confluence. • Use approved AI tools and automation to speed up requirements writing, SQL, data analysis and support work, check all AI-assisted output for accuracy, and suggest ways to reduce manual, repetitive work. • Work with account management, support, implementation, operations and product teams, give technical recommendations, join customer calls when a deeper technical discussion is needed, and keep requesters updated until the work is delivered. • Document solutions and configurations in the team knowledge base, and share knowledge with colleagues and training teams. Compensation details: 60000-80000 Yearly Salary PIab11a81d550b-25448-419402355c143e31-5e48-4549-b638-05792d185386