Highlights
Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation. - Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
Numbers & Facts
| Location | Grand Junction, CO |
| Job Type | Part-time |
| Industry | Food and Beverage Production |
| Company Size | 100 to 499 employees |
| Year Founded | 1988 |
| Website | https://jobs.kroger.com/city-market/go/City-Market/571000/ |
Description
Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum
- High School Diploma or GED
- 6 months related experience or training; or equivalent combination of education or experience
- Effective interpersonal and customer service skills
- Good math skills (ability to add, subtract, multiply and divide)
- Sound judgement/decision making skills
- Friendly, approachable/outgoing demeanor/team player
- Ability to work in a fast paced environment
- Good oral and written communication skills
- High School Diploma or GED
- 6 months related experience or training; or equivalent combination of education or experience
- Effective interpersonal and customer service skills
- Good math skills (ability to add, subtract, multiply and divide)
- Sound judgement/decision making skills
- Friendly, approachable/outgoing demeanor/team player
- Ability to work in a fast paced environment
- Good oral and written communication skills
Desired
- Familiar with Microsoft Office Word and Excel- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
- Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
- Determine work priorities and task lists to consistently maintain adequate front end conditions
- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
- Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
- Communicate pricing and signage discrepancies to the pricing coordinator
- Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
- Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
- Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
About Company
Want to do more with your career?
City Market is one of Colorado’s largest, full-service retail grocery chains. Our roots began in Colorado and we have expanded our presence to locations in New Mexico, Utah and Wyoming. Today, we are proud to be a part of The Kroger Co., sharing its tradition of growth and stability. Our Associates will attest that we combine the best of both worlds: the feel of a family-driven atmosphere with the corporate support of a large grocery company.
Whether you’re looking for your first job, are a recent graduate or an experienced professional, there is a career for you. City Market Associates work in a fast-paced environment that demands friendly, hardworking people who are committed to placing the needs of our Customers first. We offer a variety of positions in our stores, production plants and regional offices, which provide excellent growth opportunities for career advancement. We truly mean it when we say, “our people make the difference”. We encourage you to share your talents, show your passion and connect with Customers in our local communities.
City Market is one of Colorado’s largest, full-service retail grocery chains. Our roots began in Colorado and we have expanded our presence to locations in New Mexico, Utah and Wyoming. Today, we are proud to be a part of The Kroger Co., sharing its tradition of growth and stability. Our Associates will attest that we combine the best of both worlds: the feel of a family-driven atmosphere with the corporate support of a large grocery company.
Whether you’re looking for your first job, are a recent graduate or an experienced professional, there is a career for you. City Market Associates work in a fast-paced environment that demands friendly, hardworking people who are committed to placing the needs of our Customers first. We offer a variety of positions in our stores, production plants and regional offices, which provide excellent growth opportunities for career advancement. We truly mean it when we say, “our people make the difference”. We encourage you to share your talents, show your passion and connect with Customers in our local communities.