Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators. Providing support via chat, email, talk, remote session(s) (multi tasking required).
Numbers & Facts
Location
Provo, Utah
Description
Job Overview:
Product specialist for our applications for dental offices. (Tier 1)
Providing support via chat, email, talk, remote session(s) (multi tasking required)
Day to Day Operations:
Omni-Channel Support (Chat, Phone, and Email)
Internal collaboration with support, training, and billing departments
External collaboration with client's IT services/third parties
Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
Individual and Team-Based Problem Solving
Working with Tier 2/Escalation Support Representative
Connecting to clients via remote software
Required Experience:
Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
Ability to multi-task efficiently (providing multi-channel support simultaneously)
Critical thinking/Troubleshooting
Self Manage Workload (Prioritization, Time Management)
Ability to be self-directed, prioritize tasks, and organize overall workload.
Ability to work effectively in a fast-paced environment
Provide accurate and quick support
Preferred Experience:
Technical Support Background (2 years of customer service experience preferred)