Customer Support Technician - GHG Corporation
GHG Corporation is an established SDVOSB, supporting programs with NASA, NSF, and DoW. We are seeking a Customer Support Technician who can help support on our LMSTS contract.
Duties and Responsibilities:
- Provide advanced technical support for hardware, software, network connectivity, and telecommunications systems.
- Diagnose, troubleshoot, and resolve technical issues for internal and external customers via phone, remote access, and help desk tools.
- Install, configure, and maintain software applications, desktops, laptops, workstations, and peripheral devices.
- Deploy and support end-user hardware, including performing component replacements and minor hardware repairs.
- Provide remote technical assistance and escalate complex issues to specialized support teams as needed.
- Manage IT assets, including inventory tracking, hardware assignments, and software licensing.
- Perform system updates and patch management to maintain security and compliance.
- Maintain accurate documentation, support records, and ticketing databases.
- Identify recurring issues and recommend process improvements to management.
- Deliver end-user training and technical guidance to users with varying levels of technical expertise.
- Collaborate with IT teams, vendors, and stakeholders to ensure timely issue resolution and high customer satisfaction.
- Perform other duties as assigned.
Required Qualifications:
- High School Diploma or equivalent required; additional specialized technical training equivalent to an Associate degree preferred, or a combination of education, training, and demonstrated technical proficiency.
- Minimum of five (5) years of experience providing technical support in an enterprise IT environment.
- Hands-on experience with help desk ticketing systems and remote support software.
- Experience deploying, configuring, and supporting desktop and laptop hardware.
- Experience installing software applications and managing system updates and patches.
- Experience troubleshooting hardware, software, and network connectivity issues.
- Experience with IT asset tracking and inventory management.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills.
- Strong customer service orientation with the ability to support both technical and non-technical users.
- Ability to prioritize multiple tasks and work independently in a fast-paced environment.
- Demonstrated ability to work collaboratively as part of a team.
Job Details:
- Full Time & In-person
- 40 hours/week
- Benefits/401k options
- Job Location: 2100 Space Park Drive, Nassau Bay, TX
We are an Equal Employment Opportunity employer as defined by the EEOC