Coaching, Customer Service Management, Customer Support/Service, Incentive Programs, Maintain Compliance, Performance Management, Quality Metrics, Remote Team Management
LOCATION
Los Angeles, CA
POSTED
1 day ago
Cengage Group is seeking a Supervisor, Customer Support based in Los Angeles, California. This pivotal role involves leading and developing a team of Support Representatives to deliver exceptional customer service. The supervisor will ensure adherence to rigorous quality standards through coaching and performance management.The ideal candidate will have a minimum of 5 years in customer service and experience managing remote teams. This position includes participation in the company's incentive bonus program, with a target of 10% annual bonus.#J-18808-Ljbffr