We are seeking an organized and detail-focused Booking Support Coordinator to assist clients with researching options, coordinating booking requests, and keeping reservation information organized throughout the process.
This role is a good fit for someone who communicates effectively, enjoys researching solutions, and can manage multiple client requests while maintaining accuracy and professionalism.
Key Responsibilities
- Gather information about client requests, needs, and preferences
- Research available options using online resources and platforms
- Assist with coordinating accommodations, transportation, activities, and related arrangements
- Review booking information and confirmations for accuracy
- Communicate relevant details and updates to clients
- Assist with changes, adjustments, and special requests
- Maintain accurate client and booking documentation
- Track pending items and follow up when additional information is needed
- Coordinate with service providers regarding booking-related requests
- Provide responsive and professional support throughout the booking process
Qualifications
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Comfortable conducting online research and using digital platforms
- Ability to prioritize tasks and meet deadlines
- Strong problem-solving and follow-up skills
- Reliable, professional, and willing to learn new systems
- Customer service, booking, hospitality, or administrative experience is helpful but not required
Position Highlights
- Fully remote work environment
- Comprehensive onboarding and training
- Ongoing education and skill development
- Access to professional systems and resources
- Continuing learning opportunities
- Collaborative and supportive team environment