Customer Support Specialist

Customer Support Specialist

TECHLITE | A Division of The Zippertubing Company
Location: Tempe, AZ
Job Type: Full-Time, Onsite
Schedule: Monday–Thursday, 5:00 AM–3:30 PM
Compensation: $19 – 22/hr DOE

Text to apply:APCOCSS127to (602)900-9296

TECHLITE, a division of The Zippertubing Company, is a U.S.-owned manufacturer with more than 50 years of experience designing and producing high-performance acoustic panels and specialty insulation systems. We serve architectural, industrial, transportation, and commercial markets where sound control, thermal performance, and material innovation matter.

We are looking for a dependable and detail-oriented Customer Support Specialist to join our team! This position will support both our Insulation and Architectural Acoustics business segments, helping ensure customer inquiries, orders, and requests are handled accurately and efficiently.

If you enjoy working with customers, staying organized, solving problems, and being part of a collaborative manufacturing environment, we'd love to hear from you!

Position Overview

The Customer Support Specialist is responsible for providing day-to-day customer service and administrative support throughout the customer order process. This includes entering and maintaining customer orders, reviewing order details for accuracy, responding to customer inquiries, maintaining system records, and coordinating with internal departments to ensure orders move through the business efficiently.

This is a customer service and order administration role, not a sales-focused position. The successful candidate will work closely with customers, production, engineering, accounting, and other internal team members to provide a positive customer experience and support daily business operations.

Key Responsibilities

• Provide professional, responsive, and courteous customer service to internal and external customers.
• Answer incoming phone calls and respond to customer inquiries via phone and email.
• Enter customer orders, updates, and related information into company systems accurately and efficiently.
• Review orders for completeness and accuracy, including customer information, purchase orders, part numbers, quantities, pricing, shipping details, and other required documentation.
• Process order changes, cancellations, and updates while communicating necessary information to the appropriate departments.
• Monitor orders on hold and follow up on missing information, purchase order revisions, payment issues, or other outstanding requirements.
• Maintain accurate customer records, order information, and documentation within company systems.
• Assist with resolving routine customer questions, order discrepancies, and delivery-related inquiries.
• Coordinate with production, engineering, accounting, and other departments to communicate customer requirements and support order fulfillment.
• Assist with processing returns (RMA), tracking requests, and maintaining related documentation.
• Support general administrative duties, data entry, filing, and other departmental tasks as needed.
• Maintain an organized and professional approach while managing multiple priorities and deadlines.
• Perform additional duties and responsibilities as assigned by management.

Qualifications & Requirements

• Minimum of 2 years of experience in customer service, order entry, data entry, administrative support, or a similar customer-facing position.
• Manufacturing, distribution, or business-to-business (B2B) environment experience preferred.
• Experience entering and processing customer orders or working with order management systems is a plus.
• Working knowledge of CRM, ERP, or other business software systems preferred.
• Strong computer skills, including Microsoft Office and general data entry.
• Excellent attention to detail and ability to maintain accurate records.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Professional, customer-focused attitude with a willingness to assist others.
• Ability to work independently while contributing to a team-oriented environment.
• High school diploma or equivalent required; additional education or relevant coursework is a plus.
• Desire to learn, develop new skills, and grow within the organization.

What We Offer

• 4-day workweek – Enjoy a consistent three-day weekend!
• 80 hours of vacation annually.
• 48 hours of sick time annually.
• Medical, Dental, and Vision insurance.
• Flexible Spending Account (FSA).
• 401(k) with company match.
• Life and AD&D insurance.
• Stable, established manufacturing environment.
• Opportunity to learn and grow within a family of companies.

Work Schedule

• Full-Time, Onsite
• Monday–Thursday
• 5:00 AM–3:30 PM
• Four 10-hour shifts
• Friday, Saturday, and Sunday off.

Compensation:

• $19 – 22/hr DOE

Environment / Physical Demands:

While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position involves sitting, talking and, hearing throughout the 8-10-hour shift. Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a step ladder or climb stairs as necessary. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.

Techlite, a division of Zippertubing,^® is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Techlite, a division of Zippertubing^® is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Techlite, a divison of Zippertubing^® are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Techlite a division of Zippertubing^® will not tolerate discrimination or harassment based on any of these characteristics. Techlite a division of Zippertubing^® encourages applicants of all ages.

**Direct Applicants Only:** The company is handling all recruitment for this position internally. Third-party recruiters or staffing agencies are asked to refrain from contacting the company at this time. Unsolicited submissions will not be considered.

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For more information about Techlite, please visit our website: www.techlite.com.

• Techlite, a division of Zippertubing® uses E-Verify.

• Criminal background check (Preferred)

• English (Preferred)

• US work authorization

• Job Type: Full Time

Text to apply:APCOCSS127to (602)900-9296