Customer Support Specialist / Sales Coordinator (entry level)

We're looking for a reliable and detail-oriented team member to join our small, collaborative office environment. This is a great opportunity for someone early in their career who has at least a year of office or administrative experience and enjoys working with customers, staying organized, and learning new systems.

In this role, you'll help support both customer service and basic admin activities. You'll be a key point of contact for inquiries, assist with order coordination, and help keep things running smoothly day-to-day.

Duties:

Customer Support

• Respond to customer questions by phone and email in a friendly, professional, and timely manner
• Help customers find the right products by answering basic questions and providing guidance
• Assist with service-related requests such as returns, repairs, and order updates
• Work with internal team members to resolve customer issues quickly and efficiently

Sales & Account Support

• Support existing customers and partners with quotes, order questions, and product information
• Follow up on inquiries and open requests to keep things moving forward
• Enter and track customer information, leads, and opportunities in internal systems
• Help maintain relationships by providing helpful, clear communication

Order Processing & Administrative Support

• Assist with order entry and ensure information is accurate and complete
• Maintain organized records and update customer or order details as needed
• Support general office tasks and assist the team during busy periods

Requirements

• ~1 year of office, administrative, customer service, or related experience
• Strong attention to detail and ability to stay organized
• Comfortable communicating by phone and email
• Basic Microsoft Office skills (Outlook, Excel, Word)
• Ability to manage multiple tasks and meet deadlines
• Positive attitude and willingness to learn new systems and processes
• Ability to work both independently and as part of a small team

Additional Details

• Pay: $22-$24/hour depending on experience
• Schedule: Monday-Friday, 7:30 AM - 4:30 PM (with some flexibility)
• Location: In office in Burnsville (flexibility offered after training)
• Employment Type: Direct Hire with benefits package
• Interview Process:
  • Round 1: Virtual interview with hiring manager
  • Final Round: Onsite interview with leadership team

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.