SNI Companies is seeking a dedicated and professional
Customer Support Specialist to join a great team for a marketing company specializing in loyalty and reward programs. This role involves interacting with customers, account management, resolving any emerging problems, and providing administrative support to the sales team.
Schedule: Monday - Friday | 10am - 7pm
Location: St. Petersburg, FL 33710 (100% onsite)
Starting pay: $18.50 + great benefits (medical, health, dental, 401k, PTO and more)
Responsibilities:- Serve as the primary phone point of contact for customers seeking information regarding products and services.
- Process sales orders and ensure accuracy in pricing and product descriptions.
- Assist in resolving customer issues over the phone and complaints in a professional and efficient manner.
- Coordinate with the sales team to ensure smooth order fulfillment and timely delivery.
- Prepare and send quotations or proposals to potential customers.
- Maintain accurate records of sales activities, customer interactions, and transactions.
- Collaborate with other departments to ensure sales objectives are met.
- Provide administrative support to the sales team, including preparing sales reports, updating CRM systems, and handling correspondence.
Requirements:- Proven experience in a sales support role or similar customer service position.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in data entry and record-keeping.
- Proficiency in MS Office, with experience in CRM software (e.g., Hubspot, Salesforce) preferred.
- Ability to work effectively both independently and as part of a team.
- High school diploma; additional qualifications in Sales or Marketing will be a plus.