Customer Support Specialist

Description

Team: EveryDollar

Please note that applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Location: Franklin, TN—on-site, relocation assistance available, flexible schedules available

Salary: $45,680–$57,000/year* + profit sharing + benefits
*Range depends on skill level and overall experience.

A Little Bit About Us: You might know us from our founder and CEO, Dave Ramsey, who's given no-nonsense money advice on the radio since 1992. Three decades later, Ramsey Solutions is a household name in personal finance, with a mission to change the toxic money culture for good.

Our Mission: Ramsey Solutions provides biblically based, commonsense education and empowerment that give HOPE to everyone in every walk of life.

Here's a Taste of Our Benefits:

• Health insurance (includes plans eligible for an HSA—with a company match up to $500!)
• 401(k) retirement plan with 4% match/company contribution
• Annual wellness, counseling and grocery membership reimbursement
• On-campus cafe with subsidized pricing for breakfast, lunch and coffee bar
• Dependent care FSA
• Tons of cultural activities, like weekly devotional, leadership development courses, Battle of the Bands, and one epic Christmas party!

Where and How You'd Work:
Ramsey Solutions Headquarters is located just outside of Nashville in Franklin, Tennessee. We value our strong, unified company culture because we believe the best work is done together. That's why all of our team members work on-site under the same roof. But work-life balance is also important to us, so we offer flexible work schedules to take the stress out of appointments, family obligations and other needs that may pop up.

While every team member has a designated workspace (with an electronic sit-stand desk), our campus was designed to house a variety of unique work and play zones (e.g., quiet library space, coffee bar/lounge areas, recreational game zone, and outside/patio work and break areas).

What You'd Do in This Role:
When an EveryDollar budgeting app user hits a snag or needs a little encouragement, you're the person they turn to. You'll deliver customer support through live chat, phone, and email, solving product questions so customers can get their budget working and start making real progress on debt. You'll also provide one-on-one financial coaching, and you'll write and maintain the knowledge base articles that train our AI Agent, so every problem you solve makes self-service better for the next customer. It's a customer service and customer success seat with room to grow, and strong team members can move up to Customer Success Agent 2 quickly.

You're Probably a Match If:

• You have a customer service or customer support background, or you're ready to move into a role that goes beyond answering questions.
• You explain things clearly to people at any stage of their money journey, whether in live chat, on the phone, on camera, or face to face.
• You care about personal finance and budgeting, and you love helping people get out of debt.
• You write clearly and enjoy building help center and knowledge base content so others can use it.
• You're detail-oriented and catch the small things in a customer's message, a support ticket, or a help article.
• You're excited to work alongside AI and help train it, rather than worry about it.
• You welcome feedback from teammates and leaders, and you share what you learn.

What Winning Looks Like:

• Resolving about 200 new customer support tickets a week, with EveryDollar Premium requests coming first.
• Replying to every customer within 24 hours, so they feel heard and stay confident in the app.
• Passing along customer-reported product issues clearly and escalating them to the right people.
• Practicing Knowledge-Centered Service (KCS) by linking existing articles in your replies, checking tickets for accuracy and clarity, and flagging articles that are wrong, unclear, or missing.
• Completing Coach Training, then putting what you learn to work in real customer conversations with input from Senior Agents and leaders.
• Helping customers apply basic Ramsey principles while you solve their product questions.
• Driving customer retention and customer satisfaction by earning reviews, inspiring referrals, and pointing customers to more Ramsey tools.

Other Stuff to Know:
We're looking for people who are passionate about our mission. This isn't just a J-O-B. We experience resistance every day because what we believe is absolutely countercultural. We actually hate debt. We actually cut up our credit cards . . . like, for real. Some of us are still fighting our way out of debt, but we aren't going back. If you don't know much about Ramsey Solutions and our founder, Dave Ramsey, we encourage you to download the Ramsey Network mobile app and consume our content.

If Ramsey Solutions sounds like a workplace where you can get excited about Mondays, apply today. We can't wait to hear from you!

EOE, including disability/vets

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.