Customer Support Specialist

We are in search of a Customer SupportSpecialist. This position is set up for individuals who are looking to advancetheir career and provide support to our customers and users allowing us to growour business across the United States. As a Customer Support Specialist, yourresponsibilities include providing support to customers via calls, emails andlive chats

Responsibilities:

• Manageincoming/outgoing customer calls, emails, and live chats
• Logconversations and interactions through our support solution
• Handlecustomer complaints and questions while providing solutions
• Maintainin-depth knowledge of GovEase products and technologies

Requirements

• Bachelor’sDegree
• Provensupport experience
• Communicationand presentation skills
• Patienceand ability to respond effectively to different customer situations
• Familiarwith ticketing systems, software, and practices
• Workingknowledge of Microsoft Office applications, Excel, Word, Teams

Benefits

• Competitive Salary
• Blue Cross & Blue Shield Health Insurance
• Guardian Dental Insurance
• Long-Term Disability Insurance
• Optional Vision Insurance
• 401(k) Discretionary Matching Plan
• Generous Paid Time Off, Sick Days, &Company Holidays
• Voluntary Benefits: Short-Term Disability,Life Insurance (Whole or Term), Accident Insurance, Hospital IndemnityInsurance, Cancer Insurance, Critical Illness Insurance.