Customer Support Specialist II

The Customer Support Specialist will support two of Midé's commercial product lines-enDAQ and Piezo.com. The rapid growth of our enDAQ shock and vibration sensors, software, and services platform has prompted expansion of our team. As demand continues rising, we are looking for a dedicated individual with a strong commitment to customer support and collaboration with our technical sales teams. This role reports directly to the Senior Director of Marketing Engagement.

Join the mobility revolution with HUTCHINSON

Are you looking for a job in the automotive, aerospace, defense or industrial sectors?
Would you like to imagine, design and manufacture solutions in vibration control, fluid management,
sealing and composite materials to meet major environmental challenges?
Hutchinson invites you to take action and be at the heart of sustainable, safer, low-carbon mobility.

Join us and reveal what drives you!

ABOUT US

For more than 35 years, Midé Technology-part of the Hutchinson family-has operated as an innovative and adaptable engineering services and R&D organization based in Woburn, MA. With a team of over 50 employees, we deliver advanced products and solutions to customers across U.S. government agencies (including the Department of Defense and NASA) as well as the broader commercial market. Our work spans piezoelectric components, shock and vibration sensors and software, and smart systems designed to provide meaningful value and technical insight to our customers.

POSITION:

Customer Support Specialist II

Reporting to the Senior Director of Marketing Engagement

AS A CUSTOMER SUCCESS SPECIALIST, YOU WILL:

* Bring enthusiasm for delivering a strong customer experience.

* Approach problem-solving with curiosity and creativity.

* Maintain flexibility and adaptability in the face of challenges and change.

* Demonstrate a willingness to learn and continuously improve.

* Build lasting relationships with customers and internal colleagues.

* Support a positive team culture grounded in equality and inclusion.

KEY RESPONSIBILITIES:

* Serve as the primary point of contact for all customer support requests.

* Resolve customer inquiries by connecting customers to the appropriate resources.

* Document all communications using customer support tools such as HelpScout and HubSpot.

* Show openness to using AI tools to enhance efficiency in the role.

* Assist with marketing research by creating and maintaining customer profiles.

* Collect customer feedback to support product development decisions.

* Complete occasional administrative tasks, including facilitating customer payments.

* Stay informed about evolving customer service best practices and new support tools.

PLUSES:

* Experience with customer support platforms such as HelpScout or HubSpot.

* Familiarity with CRM tools, particularly HubSpot.

* Understanding of marketing and sales processes.

* Customer service or customer‑facing experience at a technical or SaaS company.

* Interest in emerging technologies.

YOU HAVE:

* Initiative to identify opportunities for improvement, efficiency, and growth.

* Excellent critical thinking and problem‑solving abilities.

* Comfort interacting with highly technical customers and internal stakeholders.

* Ability to learn and understand our products and software platforms.

* At least two years of experience in a customer-facing role.

* Strong attention to detail and the ability to manage multiple priorities.

* Clear and effective communication skills.

* A consistent track record of meeting and exceeding goals.

* A four‑year college degree in business, communications, psychology, or a related field.