Customer Support Specialist

Valid driver's license and daily access to a working vehicle are required for this role as in town travel will be required.

PRIMARY RESPONSIBILITIES:

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

QUALIFICATIONS:

• Polished Presentation
• Proven Sales Skills
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES:

In order to achieve success, the PTLA team must embrace certain core principles and values including but not limited to:

• Achievement Focus
• Adaptability
• Business Ethics
• Customer Service
• Communications
• Consultative Selling
• Sales Skills

EDUCATION AND/OR TRAINING:

• High school diploma, GED or equivalent

Job Type: Full-time

Pay: $19-$21 per hour

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Eugene, OR 97401 (Required)

Ability to Relocate:

• Eugene, OR 97401: Relocate before starting work (Preferred)

Work Location: In person